O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4524 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 662 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1147 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1388 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1151 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5108 Views
  • 120 replies
  • 5 kudos

Resolved! Txt messages mix up

Hi i recently switched to O2 and kept my number. When texting from my new I-phone, it shows the temporary number. Anyone txting my old telephone number ends up on the old device. Any idea what to do?

MM6 by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! bolt on issue

i’ve paid £12 for a bolt on of 3GB Data but haven’t got the date for about 4 days

jaymee123 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Resolved! Network signal in a well insulated house

We've recently moved into an old Victorian stone walled house, which we completely renovated, and fitted thick insulation boards on all external walls. Whilst this is excellent for heat retention, and very eco friendly, it appears to have reduced our...

Resolved! Phone number problem

Hi. I recently moved to o2 with my old number. And my husband notice that when I sent him a text message they comes once feom my old number and the other time from some o2 number. How it is possible?

Agnes83 by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Resolved! iphone screen damaged

Hi, my iphone screen has broken so cant get verification texts 

ge4 by Level 1: Joiner
  • 37 Views
  • 1 replies
  • 0 kudos

Resolved! Doubts

Hi...i would like ti knowwhy i cant do calls to outside uk, for portugal

Heraldo42 by Level 1: Joiner
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! No Network

Hi. I've had no network for a couple of days now. This is happening where ever I go. My mobile data is on. Any ideas?Thanks Sammy

SammyJ by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Call regarding reducing my bill

Hello I was contacted yesterday on a 0141 number saying they were from O2 and that they could reduce my bill, they knew all of my details like email so I presumed it was legitimate, they advised they would email me to confirm and my O2 app would be u...