O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Sim card

Sim card too big for new phone (galaxy A52s 5G) need a smaller one but cannot contact O2 via phone to order one

Von by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! upgraded phone and now have no network

hi i have recently upgraded my phone and it now says i have no network.I spoke to someone online and they saidi need to activate my sim by texting from my old phone but i have already posted that back to be recycled. and it wont send me the code to s...

HoL19861 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Adding another sync device to my current pay monthly plan

HiI have an ipad Pro which is on a different pay monthly account to my iphone. My iphone account has my apple watch sync'd to it. Would I be able to get a sim card to sync my ipad pro to my iphone account so it gets the benefit of my unlimited data, ...

Resolved! Number Transfer

Hello. If you keep your mobile number, and transfer it before you get your new device, does your sim still work as normal? I've changed from virgin to 02

jakes91 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! changing handset from huawei to apple

is it an simple process to clone my huawei handset and app content including photos to an apple handset?

sharon62 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Prefix

I bought a card, I was able to load it but I can't call "what prefix should I do"? to talk from Italy to Italy?Or do I have to do something else first?

Pi-no by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Network

My bill is paid but I cannot send or receive messages only when on WiFi

Resolved! Account locked

Is there any way I can unlock my account? I missed two payments and was going to go pay them today but have no service as accounts been locked and can’t call anyone either as got no other phone to do so?


On my 02 app about a year ago it said I was in credit, (I'm on contract) I think it was in the option where you can upgrade your phone, now the app has upgraded, can't find anything about me being in credit and it was a lot of money, Now where can I ...


Hi, I want to change my tariff. You offering 10gb £15.21 and 10gb £18.25 So what is the difference?

Inna1 by Level 1: Joiner
  • 1 replies
  • 0 kudos