O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Apple Watch

changed to sim only tariff and cno no longer configure cellularvdata on the apple watch,l tariff doe not show when i try to set up the data plan ! just get the "oops something went wromg message with quote reference 49" this has been an issue for 2 d...

smg1967 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 open

I received a text today from o2 advising that my airtime bill is £29. This has went up by £7. I have the o2 open discount for working for the NHS, so thought maybe that had something to do with it. When I checked that I was still discounted, it advis...

R1234 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! sim change

i have just got a new phone with a new sim, but i have to do a sim swap to keep my current number etc. i did the online process and put the code in that was texted to me. it said there was an error. now i cant call or use any sim services on either o...

sim-swap by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! (Urgent) Can't receive calls through my mobile

Hello.I have a Nokia G10 mobile, and for the past week now, whenever I make a call, no ringtone and no voice on the receiving end. I also have a fluctuating wi-fi signal, going on and off every so often, but the wi-fi at home is working ok.I tried th...

Resolved! New to O2 keeping my number

I put my new O2 sim in my phone before texting swap to 20220 so now my phone is set up with the wrong number. I have put my old sim back and received a text saying they will move me to O2 at 6pm tomorrow. Will this be on my old number?

SallyR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Extra

So just wondering, I’ve already paid this month for my extras this month if I cancel them will my subscription end straight away? Or will I have a month left due to paying it this month?

Conner by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can't access my O2 app

Good morning! It's been a week that I can't access my "my o2 app". It happened after I purchased a new phone in O2 store. Please help

Mimi1 by Level 1: Joiner
  • 1 replies
  • 0 kudos