O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4539 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 666 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1149 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1393 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1152 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 5130 Views
  • 120 replies
  • 5 kudos

Resolved! Abroad

Why was I unable to access internet without WiFi when I was recently in Ireland

MTC by Level 1: Joiner
  • 62 Views
  • 2 replies
  • 0 kudos

Resolved! O2 ruining credit file after cancelled contract

I am a PAYG customer and took out a contract for monthly last year, and for personal reasons I changed my mind later that day so cancelled it (and was assured this was done). Then the next day, the new phone and sim turned up (after apparently being ...

Resolved! Return old iPhone

I just bought a new iPhone 12 mini and was told I could send in my old phone for money off my contract. How do I do this please?

Al-B by Level 1: Joiner
  • 78 Views
  • 2 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 5130 Views
  • 120 replies
  • 5 kudos

Missing headphones

Hi, I ordered my new phone 3 weeks ago which came last week, there was supposed to be headphones aswell but they haven't came yet. I've tried phoning 202 but can never get through. It's just to see when the rest of my product will be arriving. Kind r...

Akeir26 by Level 1: Joiner
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! Porting old number

How long does it take to port your old number? It’s been 48 hours and still hasn’t happened

So73 by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Resolved! Change bank Details

Good morningI have been trying to get my bank details amended for 2 months and dont seem to e getting anywhere. I need the direct debit to be taken from a different account from now on. Can you please advise how to do this?thanksMichelle

micha by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! iOS 15

Hi I updated my iPhone se to ios15.0.1 yesterday morning. Since I have had no o2 service,the phone is working really slow and completely unresponsive at times. I called o2 yesterday afternoon guy told me to reset settings , take sim out , turn off an...

Jss by Level 1: Joiner
  • 83 Views
  • 3 replies
  • 0 kudos

Resolved! Return phone

HI i wanted to return an item that i just bought but when i am trying to contact o2 its not allowing me so i need to know how do i return my item.

aleeza by Level 1: Joiner
  • 103 Views
  • 4 replies
  • 0 kudos