Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2600 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to access my phone details

I have had an O2 account for some time formy daughters phone. I have moved from Virgin to O2 recently, but when I try and add my iPhone to the exsisting account, it tells me I am already added. However when I access my account, my number is not there...

Medimati by Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

Resolved! How to buy Zone 2 travel bolt on?

I’m in St Lucia, which is listed as Zone 2. But every time I try to purchase a travel bolt on (for data) on both the app and website I am only offered (3 different) Zone 3 options. Where can I purchase Zone 2 add ons? Have they stopped working? Is th...

Bmuzz by Level 1: Joiner
  • 921 Views
  • 1 replies
  • 0 kudos

My phone won’t allow connection to NHS 111? Has anyone else experienced this and did you fix it?

I tried to get through to the NHS number 111 but my phone just cuts it off, three bleeps and then nothing. I can dial other short numbers just not 111? it’s a national free number in the UK for medical emergencies or advice. It’s not a premium number...

Mouldy by Level 1: Joiner
  • 1577 Views
  • 15 replies
  • 0 kudos

Can’t activate iMessage or FaceTime

Hi, been going round in circles with customer support. My iPhone stopped working suddenly last month. I got a replacement sim card and seemed to be ok but I can’t send text messages and my iMessages are being sent from my email address. I can’t activ...

PerLE-71 by Level 1: Joiner
  • 1191 Views
  • 3 replies
  • 0 kudos

Calling 111 in UK

I’m having trouble calling NHS111. In the past I have made calls to them with no problem. But today I type the number and press the call button and it looks like it’s doing what it should and then the call ends without even ringing or connecting to a...

ABurgess by Level 1: Joiner
  • 2079 Views
  • 13 replies
  • 0 kudos

Migrating from Monthly payment to Pay as you go

Very frustrated. People working in Customer service are helpless. I have spend few hours on the phone, trying to terminate my contract and move to pay as you go and still not happening. Yesterday morning was for an hour and the guy confirmed that in ...

Victor by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Esim

Hello i dont have my physical sim and i am not able to request a new Esim can you request a new Esim for me

Resolved! Move from pay monthly to payg

hi there Looking for some help as the o2 service line were not hugely helpful on first calling and having issues getting an answer. I am looking to move my pay monthly(o2) to a pay as you go (02). I'm out of contract- I've been with o2 for many years...

Dubya1987 by Level 1: Joiner
  • 449 Views
  • 4 replies
  • 0 kudos

New account

Have just signed up for virgin TV and have received a new sim card.Already an 02 customer,so now have 2 accounts. Need some help with this as I don't need 2 accounts

Duff63 by Level 1: Joiner
  • 187 Views
  • 2 replies
  • 0 kudos