O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4949 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 805 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1345 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1563 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1298 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 5607 Views
  • 122 replies
  • 5 kudos

Resolved! Voicemail notification

Hi, All. I keep getting voicemail notification even thou no voicemail exists. I’ve tried most of the solutions on line including resetting network setting plus.. turning on off badges.. any assistance gratefully received.. regards Paul

Paul_0000 by Level 1: Joiner
  • 44 Views
  • 5 replies
  • 0 kudos

Resolved! new mobile not delivered to home address

Hi all, 02 yesterday via email said there were delays to posting out the mobile... and then today apparently it would be sent to me, but there was confirmation of this via email. what happens to the parcel if indeed it were delivered and got no respo...

Tonyn by Level 1: Joiner
  • 19 Views
  • 1 replies
  • 0 kudos

Resolved! Texts fail to send

Text messages fail to send to certain people on my phone. Can't spot a pattern. It has been like this since I first got my phone in the summer. I receive texts fine, but when I sent them, an orange circle  appears, and then when I click that, it's s...

Alanna by Level 1: Joiner
  • 60 Views
  • 2 replies
  • 0 kudos

Resolved! Sim not working

Just finished my contract with three and going to o2 just put my o2 sim in my phone and its not working any help please

Resolved! Phone disconnected

My phone has been disconnected. I have paid my outstanding bill. How long u till it is working again

Football1 by Level 1: Joiner
  • 33 Views
  • 1 replies
  • 0 kudos

Resolved! Fraud

I have discovered fraud on my account- how can I stop an order? 

Sheilaxyz by Level 1: Joiner
  • 86 Views
  • 2 replies
  • 0 kudos

Resolved! Sim only query

I have been with O2 for many years and have been out of contract for many months. I am considering buying a new Sim Only deal from O2 but have a very basic question. If i buy a new Sim Only contract, do I receive a new physical sim and then have to a...

GazTaylor by Level 1: Joiner
  • 36 Views
  • 2 replies
  • 0 kudos

SIM not provisioned

My SIM has become not provisioned - I have no network and no way to contact O2 (chat are busy....) - please contact me to rectify.

Jim79 by Level 1: Joiner
  • 63 Views
  • 4 replies
  • 0 kudos

Resolved! Does 02 have a live chat help line?

I tried to phone and was told 30 minute wait. I'm still waiting for my old telephone number to change to my new phone from my old provider and phone, have sent the PAC code

Sheena2 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! Upgraded

Hi I ordered an upgrade yesterday what I need to arrive by Friday and on placing my order the phone was in stock for next day delivery, on completion of my order I was then informed it was out of stock, can you please help me resolve this matter by f...

Norma1 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos