O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4568 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 675 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5183 Views
  • 120 replies
  • 5 kudos

Resolved! Cannot receive calls but can make them

I can make calls on my iPhone 11 but I cannot receive them. When people call me they get a message saying “you’ve dialled an incorrect number please check the number and try again” or their phone just does connect and they get “cancelled call”I can s...

Filbee21 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! Incoming call log from last month

Hi, my mobile has auto deleted incoming calls from a month ago and I need to find the call log. Any ideas how I do it please ?

Simmo_ by Level 1: Joiner
  • 42 Views
  • 1 replies
  • 0 kudos

Resolved! Free chromebook

Does my chromebook free gift come automatically with my new s21 or do I have to claim it somehow please

Jbh by Level 1: Joiner
  • 937 Views
  • 1 replies
  • 0 kudos

Resolved! New phone broken after 3 days

Ordered a new phone last Thursday and it arrived Monday instead of Friday, today (Thursday) the screen and lock button doesn’t work! There is no damage to the phone at all and cannot even turn the phone off to restart it. I cannot seem to find a numb...

Kboor by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! Insurance

I have damaged my phone and have insurance please can you help me to organise getting it repaired

Resolved! Tesco Top-up

How long does it take for a Tesco top up to go on to your phone?

ChrisM11 by Level 1: Joiner
  • 36 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

Hello,Me and my fiance moved to new house two months ago. Since then we got no signal at home, we have to go outside to get any signal and make a call. I reported it through signal checker (coverage checker says we have 4G indoor) website and get a r...

Resolved! Contract is up soon

My phone contract is up in November , will I get an email from o2 , if I decide not to stay with o2 can I keep my number ?

Charlie21 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 app

I can’t seem to get onto my o2 app

921 by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos