O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4568 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 675 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5183 Views
  • 120 replies
  • 5 kudos

Resolved! Help

My phone is smashed up at the back and I have insurance but how do I claim for a new phone please?

Creedy by Level 1: Joiner
  • 91 Views
  • 4 replies
  • 0 kudos

Resolved! Voicemail Set UP

Hi Everyone,Im struggling to set up voicemail on my samsung 8 it will not give me the option to turn off or on when i press 1 on the keypad, can anyone help?I am on a pay monthly tariff.

Paul292 by Level 1: Joiner
  • 74 Views
  • 3 replies
  • 0 kudos

Resolved! Changing security password

I am locked out of my security password to change it, how do I reset it so that I can change my security password?

Jeanette1 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Pixel 6 pro not charging

Hi I received my pixel 6 pro today, it had 65% charge, but will not charge via usb cable. It will charge wireless however I that's not acceptable. Why is it not charging via USB cable. The phone doesn't come with a charger so how am I supposed to cha...

Resolved! Upgrade with wrong address

Hi all I called for an upgrade today and they have logged the wrong phone and delivery address? I’m slightly worried I’ve been scammed? It was a good deal as I was going to leave but was agreeing as I had all the correct emails txts, slightly worried...

Dex27 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on bought in August

I have more than one query.1) Bolt-on bought in August 2021. In the end I didn't end up using my existing allowance and so the bolt-on was never used. I had notification it had been added to my account but it did not show the additional data allowanc...

Resolved! Phone in usa

Best way to use phone in America 

Ben1pfc by Level 1: Joiner
  • 61 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot receive calls but can make them

I can make calls on my iPhone 11 but I cannot receive them. When people call me they get a message saying “you’ve dialled an incorrect number please check the number and try again” or their phone just does connect and they get “cancelled call”I can s...

Filbee21 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos