O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4558 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 672 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1159 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1158 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5142 Views
  • 120 replies
  • 5 kudos

Resolved! Can't access my O2 app

Good morning! It's been a week that I can't access my "my o2 app". It happened after I purchased a new phone in O2 store. Please help

Mimi1 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Text

I can’t receive text messaged

3Kelsey by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Change payment type

I want to change my direct debit to my American Express card but I can’t as it asks for sort code and account number which does not match UK standards

Ncattell by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! App account locked

I have changed my password online but when I try to access via the app it says app is locked. How can I get this unlocked?ThanksAngela

Resolved! Photo ID when collecting a phone

I'm meant to be collecting a phone for someone from an O2 store. It says online that I would need to bring my own photo ID and photo ID of the person who ordered the phone. Would bringing a picture of the other person's photo ID be okay to use or doe...

Resolved! Change billing date

Would like to change billing address 

Chelsy2 by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

I want to apply a spending cap on my account

Jason7 by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! Trading in old phone

Hi, I’m trying to trade in my old phone as I order a new one. The trade in gets stuck on Condition, doesn’t give me any options and then seems to crash at this point. I’ve put in my device iPhone 8 128 and my IMEI but it always gets stuck and then sa...

LH08 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos