O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Keeping my Mobile Number from another network

Completed the keep my mobile number form around a week ago now, still no luck of my mobile number from my previous provider (Vodafone) transferring to my new o2 sim. Other advice on the o2 websites tell me to contact you to give you my pac code, howe...

Resolved! No 4g

Not had 4g all day and nobody knows why 

james30 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Virgin media

I had a virgin media mobile sim, it’s been upgraded to an O2 sim but I need to keep my original number. I have a PAC but don’t know what to do. Neither VM or O2 customer services seem to be able to help. I get put through to numbers that don’t get an...

Resolved! Texts showing as international

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

ElaineB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Problems with my device

I have recently had problems with my device which were unfixable. So O2 sent me a new device which I received yesterday, I have been trying to set it up all day but it won't allow me to call or text. It just says not registered on network. When I put...

Traceyc77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Double sim, single number

How do I get a second sim that is linked to my original sim for my tablet?

Kip1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone out of stock

Orderd a phone from o2 after receiving a email offering me a new phone so I bought it then 1 hour later got email saying it was out of stock how long till I receive the phone or can I just cancel and get my money back

HowardH2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £10 Free Credit to my new sim account rejected

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed i...

Adie123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

MP54 by Level 1: Joiner
  • 1 replies
  • 0 kudos