Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace
When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...
Hi Gary, How did you get on with this? I have been trying to do something similar for the past week. I have my new PAYG SIM, called to request a migration of my old number (which I've had for 15 years). My pay monthly contract has now been terminated...
Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obvious...
Hello. I recently, on January 4th I paid off my device plan in order to upgrade onto a new contract and get a different phone. The collection date was 6th January, however it wasn't available to collect in store. The store was in the lion yard in cam...
I want to set my limit so that I don’t get any surprises on my bills
Hi, I’ve recently switched from a contract to pay as you go. I have a small amount of airtime to pay off on my previous contract, but myo2 has now synced with my pay as you go details and I can’t access the bill to pay it. Every time I call o2 the li...
HiI changed the tariff on my daughter's phone yesterday, now the O2 service has stopped. Are the two connected?
Hi Please can someone help me, I currently have an o2 monthly contract (formerly Virgin) but this is in my husband's name. We would like to transfer the ownership to me however when we called o2, we were told this would not be possible. They were una...
Hi, I've been having great difficulty with a transfer of ownership from myself to my ex-partner. Following O2 guidance, on Monday, took out a contract at the local O2 store and got a SIM with a temporary number. We then phoned O2 together. Over the c...
