O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Not registered on network

Since the storm and powercuts on Friday the 26th I have had little to no signal at home where there used to h+.I spoke with a network team member today who advised they would send out a new SIM for me to try in the next 2-3 days. Since then I have no...

Resolved! Changed to 4g

My network is changed from 5G to 4G , it’s been on 4G continuously since I’ve upgraded my contract a couple of days ago . It’s not because of the area as I’ve been using the phone from the same place all the time .

Resolved! Esim swap when don’t have original phone

Hi, I bought a new phone and traded in my old phone with apple today. I am now trying to swap my esim into new phone. But can’t get past the first step as can’t enter code from text message as don’t have the old phone now.

J0878 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keeping my old number

I’ve upgraded my phone through affordable mobiles and asked them to port my number over to my new sim. this doesn’t appear to have happened and when I completed a form on o2 I got an emailstating my details didn’t match up can’t get through to o2 on ...

Scott82 by Level 1: Joiner
  • 1 replies
  • 0 kudos


My new samsung galaxy has arrived, kept same number with 02.Keeps telling me my number has not been verified? I cannot telephone or get SMS messages.Is this normal HELP

Resolved! Delivery

I ordered a new iphone 13 on the 9th Dec. to be delivered to my local o2 store. It was despatched yesterday 10th but not yet in store. Why? it was stated to be a 24hr service.

dikb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Fake o2 number

I got a missed call from o2 but when I put the number in 020 … on who called me it came up spam . Now im worried . I’ve definitely paid my phone bill as I’ve had no texts etc saying payment failed and my o2 account up to date . Just slightly worried ...

Resolved! Do you not have a guru chat function anymore?

Hi there My data isn’t working abroad and I really need this fixed as it’s very difficult to get around. Please could you direct me to chat with a guru to fix this problem? Thanks, Charlotte

Cmacana by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 02 said they’d pay off my old tarrif but have charged me?

hi there, a little over a month ago i went on to my 02 to check my payments and saw that 02 was offering to pay off my old tarrif on them, and I could get a new phone. So I changed from an iPhone 7 which is £33.00 a month to an iPhone 13 which is £21...