O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4574 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 675 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5186 Views
  • 120 replies
  • 5 kudos

Resolved! Dreadful Service and no help

I’ve been with O2 since May and have loads of service issues even on WiFi. I cannot get a resolution, today I have been cut off twice at 45 minutes. Apple say its O2 and not phone and O2 I am getting nowhere, I cannot keep holding on for this length ...

Fid by Level 1: Joiner
  • 40 Views
  • 1 replies
  • 0 kudos

Resolved! sim only

I am currently paying £18.55 for my pay monthly sim and feel it is very high compared to other networks. Are there better deals with o2 or is it better to leave ?

JC9 by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch Series 7 Stock Update

Hey Guys, I was hoping to know if you have any information on the Apple Watch Series 7 stock and when you might have some coming in as I ordered mine a few weeks ago. I also saw that the most recent wait times can be up to 4 weeks. Thanks in advance!

Vulgrim by Level 1: Joiner
  • 110 Views
  • 2 replies
  • 0 kudos

Resolved! I’ve had extra charges out on my bill that I havent done

Hello ! I’ve had over £80 of extra charges put on my bill ! I had a text thru on my phone the other day and I think it was fraud but I was stupid and sent a letter “ Y “ back on the text like it asked me to and then had aload of message thru saying p...

SophieB by Level 1: Joiner
  • 39 Views
  • 1 replies
  • 0 kudos

Resolved! Changing my card payment details

The wrong card for my mobile is set up and it keeps taking the money from this account then obviously gets rejected and says late payment but won’t let me change

Kieran09 by Level 1: Joiner
  • 40 Views
  • 1 replies
  • 0 kudos

Resolved! Disney +

I was explained when I upgraded my phone in August 2021 that I would get 6 months of Disney+ however it won’t let me sign in, it says “Did you cancel or let you subscription end?” I have done neither so what’s this about?

N05H1E by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Norway Mobile Data

HelloIm currently in Norway using my iPhone 13 pro max which is connected to the N Telenor mobile network, my phone is only getting the E symbol for mobile data. I do recall when the ship I’m on first entered mobile phone range of Norway it connected...

Iphone notifications

Why is it that sometimes I do not receive notifications for some texts in the form of sound and banners. Its not always, just sometimes. I had this problem with my previous phone and have just upgraded to 13 pro max so expected the problem to disappe...

Jude1960 by Level 1: Joiner
  • 79 Views
  • 2 replies
  • 0 kudos