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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

Resolved! VoLTE

My wife has a sim-free Sony Xperia 5IV with a Vodafone sim-card (bear with me). Vodafone are currently closing their 3G network & are saying that the phone isn't compatible with VoLTE. I have put my o2 sim-card in her phone & its works fine, VoLTE ap...

GazC72 by Level 1: Joiner
  • 307 Views
  • 3 replies
  • 0 kudos

Swapping a SIM card

I’m o2 business customer and I have massive issues with coverage at my home and place of work.Over years, I received 2 sim cards from o2, but I have never swapped them. Can a new sim help with the coverage issues? If I were to swap SIMs, what do I ne...

Issue with service abroad

Hi, I have an O2 Pay as you go SIM and I am currently in Mexico. I also have a Mexican SIM which has good network coverage in most places but my O2 phone very rarely has coverage even when I try to change the network provider manually. This is a real...

cansel by Level 1: Joiner
  • 215 Views
  • 2 replies
  • 0 kudos

Not receiving incoming text messages

Hi, I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer se...

JuhiPatni by Level 1: Joiner
  • 1755 Views
  • 22 replies
  • 0 kudos

Sim swop

Hi I'm having issues with my sim swop. It says to contact 202 but I can't ring out with this new sim in the phone

Jade28 by Level 1: Joiner
  • 194 Views
  • 3 replies
  • 0 kudos

Iphone 15

Anyone had this problem? New iPhone 15, O2 business account (unlimited everything) and have international data and texts set up (according to O2). My work needs me to authorise payments with worldwide financial institutions via an SMS code. This work...

jwg123 by Level 1: Joiner
  • 216 Views
  • 2 replies
  • 0 kudos

Speak to O2 expert online

Hi I need to speak to a real o2 expert online, my new iphone 15 pro max won't charge despite cleaning the ports and changing the cables/plugs. I dont have access to any other phone to speak to someone.

Annonymus by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos