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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8090 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Re: O2 Switch up & claiming Offers

I switched up from a Pixel 6 pro to an 8 Pro. I got the offers. Sadly, the claim website appears to not be working due to an insecure TLS server.

zogmoose by Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch plan

So the mobile services on my Apple Watch wasn’t working, seen a few posts suggesting removing plan using the settings on iPhone then re-adding. Removed plan without issue but now can’t add my plan back as an error message comes up. Anyone had this is...

Resolved! transferring data

I recenly upgraded from a samsung j6 to a samsung galaxy a54.I was assured that data could be transfrrerd across bt cannot see how to do it.PLease helpThanks John

mymilly by Level 1: Joiner
  • 327 Views
  • 4 replies
  • 0 kudos

Cant access my mobile bill

I bought a new mobile Samsung Galaxy A14 last October from your O2 shop in Ashton Under Lyne This Phone was for my wife Lorraine Hargreaves We cant view the monthly bill for this number [Edited] I already have a contract with O2 for mobile No [Edited...

Link to viewing bill online doesn't work

Hi It's been like this for a couple of months now. I cannot access my bills online. I just get a pop up which says 'You can't access this page right now' and 'Please choose another account or mobile number to open this page'Any help would be apprecia...

PeteJ by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! Faulty Chromebook

Hi all, I got a free chromebook with my s21 fe last year. I kept it for my daughters Birthday in December. 2 months in and it's not charging. Led does not come on when plugged in. Other devices charge with this charger, so fault must be Chromebook. W...

reddaze by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! O2 account

Hello. I got a new contract and kept my same number with o2 but I can not log into my o2 account on the app or the internet?

SkF89 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Can’t log into my o2

I can’t log into the app or to my account online. It says my number is associated with a different account but the bills etc come to my email address pacbeal**Personal info**

Rastas by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Mobile data

Hi ,I can't turn on mobile data ,unless I toggle airplane mode first

Col346 by Level 1: Joiner
  • 354 Views
  • 4 replies
  • 0 kudos