O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Stopping bolt ons

Please help..last month my autistic 13 year old kept adding bolt ons and ran up£209 bill. I asked o2 to block bolt ons and they said I should have words with my son. This month its£65 ... how can I stop him receiving texts about bolt ons and stop him...

Resolved! problem with sip swap

hi i have order a new sim and make swap process already but its still not working can you please help with swap

irf1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No network in my area all week

NN14  network issues all week unable to contact o2 or log my issue 

Rosanna by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM query

Hi, I have been sent a new SIM with my new phone and wanted to keep my old number. Both are on 02. Will it stay the same unless I use the new one or is there something I need to do to keep my current number? Thanks in advance

Hay2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No 4G in Europe

Hi. This is the 3rd time I’ve come to Europe and don’t have internet. I only get 3G rather than 4G and my phone doesn’t work with 3G. I’m currently in Berlin, I have checked all the settings and nothing I do seems to make any difference.

AnnaP1234 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Conference calls

Hello Can anyone tell me how to activate conference call on my phone? 

2help by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Signal

Had a few issues with 02 previously but mostly okay. I've just renewed my contract a few weeks ago and having constant signal issues. Can't load pictures, send messages even when it said good signal, nothing is loading. I can't stream, load websites ...

SD2000 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone

How do I activate new phone using old number 

Pris by Level 1: Joiner
  • 1 replies
  • 0 kudos