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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15391 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

Corrupt PDF instructions

I have contacted o2 twice in the last few days to arrange for a faulty handset to be replaced, however all of the PDF return delivery instructions snet via email are corrupt and can't be opened. I've tried both on laptop and smart device a d various ...

MitchR by Level 1: Joiner
  • 248 Views
  • 4 replies
  • 0 kudos

Madagascar

Hello lm in Madagascar with your travel package, but data roaming doesn't work. I have successfully registered with both airtel and orange mg. I appear to have been charged for at least one day.

Number not being changed

At the time I signed up for a sim only deal from ID I filled in the form with the PAC number etc. New sim arrived and it’s an o2 number, so I downloaded the app and went through the process again. Still nothing and twice now I’ve visited o2 shops whi...

ESIM - why do I now have two ‘lines’?

I’ve just installed a new esim and I now have two lines and two sims showing my primary ‘line’ shows my mobile number but I can’t use it to make any calls or get mobile data. I can only receive and make calls and get mobile data using the ‘travel’ si...

123Reedy by Level 1: Joiner
  • 383 Views
  • 4 replies
  • 0 kudos

Not receiving calls or texts but can make calls

Can you fix my network as I can’t receive calls or messages, but can make a call, also I can’t access my apple account because I can’t get the otp number Kind Regards Anthony Calder

Helpplz1 by Level 1: Joiner
  • 204 Views
  • 2 replies
  • 0 kudos

Resolved! Phone call history

Hi, wher can I find 1 year old call history?

Ja8 by Level 1: Joiner
  • 197 Views
  • 2 replies
  • 0 kudos