O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos


I’ve ordered an iPad and it was for a Christmas present the day after I received a email saying it was out of stock?? What are the chances of it been here before Christmas it didn’t say out of stock when I ordered it

Dan-31 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Call forwarding

Please help with call forwarding.

Freega by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account and billing

Hi I have sent a copy of my debt relief order to the debt management team but keep getting overdue correspondence and details of charges. I would like to check the rdebt order has been received.Thank you

LouLou32 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 and Virgin sharing transmitters

No one at O2 has been able to answer a technucal question I have... yet!Question: Now that O2 and Virgin have joined together will the transmitters for both O2 and Virgin systems be capable of sharing their transmitters to provides a greater receptio...

Gromit by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi calling on Samsung A5 (2017)

I have a Samsung A5 (2017) using the minimal, pay monthly O2 account offered by transfer from Talktalk a few years back. I want to use Wifi calling. The phone detail indicates that it will support it. But does this need 4G and will this very basic ac...

bonkers1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No dispatch for my order

Hi. I made on order on Friday and paid for today’s delivery. All the up front cost and delivery has been taken out of my account. I’ve received all the emails and contract but I’ve not received any emails or messages regarding dispatch. Will it come ...

Resolved! Upgrade assistance needed

There is an upgrade offer shown but when I go into it it changes price? 

haysboat by Level 1: Joiner
  • 1 replies
  • 0 kudos


You promised me a replacement phone a while ago now because mine would not charge properly. It's now completely out of battery and I can't use it at all. I cannot speak to anyone at customer services due to no phone, I need this sorted immediately. M...

Chapperz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not registered on network

Since the storm and powercuts on Friday the 26th I have had little to no signal at home where there used to h+.I spoke with a network team member today who advised they would send out a new SIM for me to try in the next 2-3 days. Since then I have no...