Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
I’ve ordered an iPad and it was for a Christmas present the day after I received a email saying it was out of stock?? What are the chances of it been here before Christmas it didn’t say out of stock when I ordered it
Please help with call forwarding.
Hi I have sent a copy of my debt relief order to the debt management team but keep getting overdue correspondence and details of charges. I would like to check the rdebt order has been received.Thank you
No one at O2 has been able to answer a technucal question I have... yet!Question: Now that O2 and Virgin have joined together will the transmitters for both O2 and Virgin systems be capable of sharing their transmitters to provides a greater receptio...
I have a Samsung A5 (2017) using the minimal, pay monthly O2 account offered by transfer from Talktalk a few years back. I want to use Wifi calling. The phone detail indicates that it will support it. But does this need 4G and will this very basic ac...
Hi. I made on order on Friday and paid for today’s delivery. All the up front cost and delivery has been taken out of my account. I’ve received all the emails and contract but I’ve not received any emails or messages regarding dispatch. Will it come ...
There is an upgrade offer shown but when I go into it it changes price?
Morning All I was wondering if anyone coukd tell me if it is possible to connect a Apple Watch to a Samsung Galaxy ZFlip Phone. Thank You
You promised me a replacement phone a while ago now because mine would not charge properly. It's now completely out of battery and I can't use it at all. I cannot speak to anyone at customer services due to no phone, I need this sorted immediately. M...
Since the storm and powercuts on Friday the 26th I have had little to no signal at home where there used to h+.I spoke with a network team member today who advised they would send out a new SIM for me to try in the next 2-3 days. Since then I have no...
