O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4558 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 672 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1159 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1158 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5142 Views
  • 120 replies
  • 5 kudos

Resolved! 4G turned off

I had a message on my phone this morning saying my 4g has been turned off by o2, why would this be? I have tried to call but just can’t get through!

Ruth04 by Level 1: Joiner
  • 79 Views
  • 3 replies
  • 0 kudos

Resolved! Using my PAC code

Hi, how can I use my pac code to join O2? Already received my new sim, and vodafone won't let me text 20220?

emmaloux by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Resolved! Customer services??

Can’t get through to anyone on the phone or live chat?? Anyone else experiencing this?

LCA by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! O2 signal checker is a fat liar

Our business runs on O2 for 6 devices the signal is allegedly 4G good 3G good 2g Good according to the checker, it's appalling in reality, in actual fact my phone has been disconnected from the network for the last 14 hours because it's unable to mai...

RH3 by Level 1: Joiner
  • 76 Views
  • 3 replies
  • 0 kudos

problem with iPhone 7+

I have the latest OS, I have reset my network settings, switched my iPhone off and on again, switched it to airplane mode and back again trying lots of different troubleshooting but my iPhone will allow some calls to come through to me, others go str...

LauraB83 by Level 1: Joiner
  • 59 Views
  • 2 replies
  • 0 kudos

Resolved! Using my iPhone in italy

I am on holiday in italy and my iphone won’t work. How do I get it to work .impossible to contact o2

Bobbob1 by Level 1: Joiner
  • 54 Views
  • 2 replies
  • 0 kudos

Resolved! How do i find my new mobile number

As part of the keep my number form I also need to find my new mobile number. where do i find this?

Johns44 by Level 1: Joiner
  • 42 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card not arrived. Over 7 days late.

Hi, I ordered a SIM card last week and it was suppose to arrive in 1-3 days but it has now been over a week. What can I do? Where is it? Thank you,Georgia