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Number Port Problems - Ongoing for 5 months

Hi everyone, Apologies this is going to be a long one. My husband had his number and mine on an EE contract, the signal was appalling so we had no choice but to find a different provider. In July 2024 my husband text 65075 to get his pac code and por...

Resolved! o2 included me in the monthly plan without asking me

hello my problem is very simple i bought a sim card through o2 and then i loaded a balance of 10 pounds onto it. my only purpose was to pay as i use and i did not want to switch to a tariff. nobody even asked me. but after loading o2 enrolled me on a...

Resolved! Error Code 14 trying to use Data plan with apple watch

Hello. I have had two apple watches from you an ultra for me and a series 8 for my wife. We have had these well over a year and the data never has worked on them. We have tried unpairing the watches and setting them up new but had no luck. I have con...

Website error when joining O2

There appears to be an error when purchasing a new contract phone from the O2 website.I have been trying this for two weeks, and when i reach the part of eligibility i receive an error, "there was an issue" and it requests me to try again but the iss...

Resolved! O2 e-sim swap

Hi thereI recently discovered the 'convert to esim' button on my iPhone's settings. So I was curious and clicked on it. For the next 5 mins, my phone was spinning and said 'Activating E-Sim', and then I was greeted with the message saying 'E-Sim will...

Resolved! New sim

I have 2 new sim cards with different packages on how do I know which is which cause I don't want to put the wrong sim in

Can't top-up PAYG O2 phones on myO2

Hi, I need to top-up some PAYG mobiles for myself and other family members but after signing in, selecting amount to top-up, enter my address the site should allow me to enter card details but the page is just resetting with message: It looks like so...

Resolved! Number chance

Hi I have just activated my new phone but my old number was ment to change over as well but hasn’t. Thanks

Resolved! Amazon prime

How to cancel amazon prime

Resolved! Having to keep registering

I have been an O2 customer for many years and had been registered on the O2 website. I don't log in that often and then when I do my details are not recognised. I try the forgot password option but even using my original email address, no password re...

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