O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! About phone

Hi just wondering if anyone can help I got s new phone and a monthly SIM and it won't let me make any calls

Stacie1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile Signal

What can I do about poor mobile signal. I’ve done the checker on my postcode and it says I have excellent signal but I have to walk to the end of my front garden to speak to anyone . It’s not my phone as my husband also has an issue, also on O2 and e...

I cannot make or receive calls, z fold3

I can send receive texts, use the Internet, but if I try to call or receive calls,the calls are just ended immediately without ringing, was working fine yesterday, can't even call 02 !!

Wrighty74 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Unlimited 30D 500MB

I've had an email telling me my new tariff is "O2 Unlimited 30D 500MB""And if you want to read up on all the legal stuff that goes with it, seeour terms here: http://www.o2.co.uk/termsandconditionsOn that URL, I can't tell what section I'm supposed t...

Mr_Alan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone suddenly not working

I bought a new phone yesterday - did all the PAC code stuff with the shop assistant - the number has gone from my old phone but my new phone isn't working so now I can't make or receive calls from either phone.

Resolved! Moving country and keeping UK number- best way

Hi there, I am moving country and would like to keep my UK number, however, I am not sure of the best option here as I would barely use it. Can you swap from a monthy contract sim card to pay as you go and if so, does the pay as you go have an expire...

Miren by Level 1: Joiner
  • 1 replies
  • 0 kudos

Network Issues and Faults with Masts

Good morning, Please can you tell me when the issues with the network and the faulty masts will be sorted please? I am paying a lot of money and barely receiving dial-up speeds. Worryingly, this is happening not just at home but in patches all over t...

Joe87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problem with text messages - sending and receiving

Ever since I got a new phone on 08/07/21 I've been having problems sending and receiving text messages. I appear to have better phone signal with my new phone than the previous phone that I had for 5 years, however text messages are slow arriving and...

Help24 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Monthly bill

Hi, I’m behind with my bill, can I please pay it on the 1-9-21 without being cut off before then? Many thanks.

Edhelsby by Level 1: Joiner
  • 5 replies
  • 0 kudos