O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4059 Views
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 540 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 938 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1180 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 984 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4164 Views
  • 118 replies
  • 5 kudos

Resolved! Bill

Why have you taken two payments for my watch data

Devil by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

My bill is to expensive to what its ment to be

Max18 by Level 1: Joiner
  • 35 Views
  • 1 replies
  • 0 kudos

Resolved! No internet on data only sim

Have a 4g data only sim. Suddenly have no internet. Have tried everything with restarting router etc but nothing seems to solve problem. There are no 4g issues in my area. Could it be the router? Had it 2 years, it’s on 24/7. Any advice much apprecia...

CD356 by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Resolved! Change address and bank details

Hello I need to change my home address on my o2 account and set up a new direct debit for a new bank account

StephW89 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Pay bill after switching to new network

Hi, i accidently cancelled my direct debit before my last bill came out and now I'm really having trouble getting in touch to pay it. Any advice? I am no longer an O2 customer and any number I ring ends up hanging up on me as I don't have an account....

Resolved! phone not working correctlty

hi , my phone is stuck on the logo called expiria , been like it since i had to switch my phone of to watch a show

Resolved! New phone

Did smart switch to my s21 but hadn't backed up my s10e for about a week if I've backed it up now.should I do another smart switch or will I end up with 2 of everything

Lazza56 by Level 1: Joiner
  • 102 Views
  • 3 replies
  • 0 kudos

Slow internet

Hi, for the past month+, my internet has been really slow. Nothing in my area has changed. Slow to load and sometimes phone signal drops in and out.

4G

Hi Team Guru ..... Why is it that I can barely hold onto a 4G signal at home now I'm with O2. Previously with Vodafone and my 4G at home was absolutely stunning no issues. Hit and miss out and about too ???

Nat7 by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos