O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4558 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 672 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1159 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1158 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5142 Views
  • 120 replies
  • 5 kudos

Resolved! Not receiving O2 emails and can not get into My O2 - Help

I ordered a new phone from O2 but I'm not receiving emails from O2. There is NO problem with my email. It works fine. I'm receiving emails from others and NO ITS NOT IN THE SPAM folder. Having googled this I see others have had similar problems. I ca...

MarkS90 by Level 1: Joiner
  • 258 Views
  • 13 replies
  • 0 kudos

Resolved! Payment details

I need to change my bank account details 

Resolved! Check sim tray error

Hi my Samsung s21 keeps getting a check sim tray error ive checked my sim and it has 3 horizontal lines across the sim. Sometimes it reads sometimes it doesnt. Do I need a new sim?

Sdewes89 by Level 1: Joiner
  • 34 Views
  • 2 replies
  • 0 kudos

unlock an old phone

I have an old iPhone 6s which has been sitting in the cupboard. I have reset it so my mum can use it but when we put her sim in it says it needs to be unlocked. I have sent an unlock request to O2 but the form requires you to say which contract you a...

Ali11 by Level 1: Joiner
  • 61 Views
  • 5 replies
  • 0 kudos

Resolved! Signal

I’m having problems with signal and keep getting cut off during calls 

SIM disconnected

Hi, I'm in the process of switching from a business account to a personal account on the same number, both with O2. My old SIM was supposed to be disconnected tomorrow (Fri 5th). I had specifically asked for it not to be disconnected today as I am aw...

PhilH1 by Level 1: Joiner
  • 53 Views
  • 2 replies
  • 0 kudos

Resolved! 5g

Hi, I'm using a galaxy s10 plus and I'm trying to find out if it is 5g compatible

Haighy by Level 1: Joiner
  • 43 Views
  • 3 replies
  • 0 kudos

Resolved! Bill is protected with password!

I think 02 is now useless, you will sweat to talk with customer service this day but when they need to get their money, they block your phone.This is not fair.I can't print out my bills because it has a password-protected one, I never use a password ...

Toba by Level 1: Joiner
  • 40 Views
  • 2 replies
  • 0 kudos

Resolved! Recycling phone

hello

tazz by Level 1: Joiner
  • 34 Views
  • 2 replies
  • 0 kudos