O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4599 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 681 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1165 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1406 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1162 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5211 Views
  • 120 replies
  • 5 kudos

Resolved! Struggling to get date etc

Struggling to get data or send txt messages even with 3G and 4G signal

Laura42 by Level 1: Joiner
  • 50 Views
  • 1 replies
  • 0 kudos

Resolved! New Pay Monthly Order

Hi there, I placed an order online on Wed 10/11 and apparently all was set, o2 have charged me the £50 upfront free for the handset but heard nothing since then. The item was a Samsing Galaxy Z Fold 3 5G 512gb. I signed various credit agreements etc ...

jambog5 by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! How to change account name and payment information from my mother to me?

Does anyone know how I can change my account details from my mothers information to mine? ( account name and payment info) She opened the account for me when I was younger and I want to take it over now. I have already looked at the My 02 help page b...

Resolved! Text message

Can't send text shows 02 error 500 anyone know what it means?thank you 

DPM by Level 1: Joiner
  • 67 Views
  • 5 replies
  • 0 kudos

Resolved! About my 02 beloved number

Currently I am in Bahrain. I would not like my beloved number to be disconnected or whatever. The balance remains. The question is, if I lose my number, what will happen? How can it be restored? I keep changing the SIM cards in my iPhone every few mo...

Anonymous by Not applicable
  • 50 Views
  • 2 replies
  • 0 kudos

Resolved! Pay monthly 5G sim

Hi my partner has just got an iPhone 13 with a new 5G sim we set up the phone and activated the new sim but his mobile data is not working we used all the help guide on the website but still can’t get mobile data so we swap sims putting his sim in my...

Kmj by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! No way to contact o2

I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...

JamesR85 by Level 1: Joiner
  • 108 Views
  • 2 replies
  • 0 kudos

Resolved! Not correct bill

Hi just wanted to check my bill 

Muriel by Level 1: Joiner
  • 34 Views
  • 2 replies
  • 0 kudos