O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4008 Views
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 532 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 916 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1164 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 973 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 4062 Views
  • 118 replies
  • 5 kudos

Resolved! Unlocking network

I do not have a 02 sim but have a locked o2 phone I would like to unlock the network please

Lynsay by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

Resolved! How do I get O2 to send me a SIM for my Samsung Galaxy Core Prime? I don't think it takes a Nano SIM

Just changed my tariff after being with O2 since, well, 2012 at least. Not able to get anything from your automated services and this lack of human contact is infuriating. I can't even speak to someone to make a complaint about your complete lack of ...

andi by Level 1: Joiner
  • 350 Views
  • 10 replies
  • 0 kudos

Resolved! Late payment

Hi i cant pay my son phone bill untill the 30th its due tomorrow 

Claire441 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Data query

I have a bundle which contains 12gb of data. I have got a text saying it’s out but when I log into my o2 it says I have 10322.2mb which google says is 10.322gb ? z

Ellie14 by Level 1: Joiner
  • 256 Views
  • 10 replies
  • 0 kudos

Data when out

I have been experiencing loss of data when I am out and about, which is extremely frustrating to say the least, my phone will show 4g and bars of signal but if you attempt to use an app or look up information on the internet it either loads extremely...

Lennie by Level 1: Joiner
  • 167 Views
  • 6 replies
  • 0 kudos

Resolved! Apple Watch 6

Does the Apple Watch 6 use you exiting phone number 

Marky2502 by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! Fair usage text received

I live on the Isle of Man, and o2 have this as my billing address, i have 90gb of download. Is o2 stating if I use over 25gb of my download they will start charging me?

Matt_76 by Level 1: Joiner
  • 138 Views
  • 5 replies
  • 0 kudos

Resolved! Policy cancellation

Can you please let me know how I cancel my phone plan? 

Cancel1 by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos