O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4230 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 989 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1237 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4356 Views
  • 118 replies
  • 5 kudos

Resolved! I have the PAC and want to keep my old number

I got the PAC number from my last operator Threeand Now I’ve recieved my sim from you O2 So now I want to keep my old number

Vadim by Level 1: Joiner
  • 31 Views
  • 1 replies
  • 0 kudos

Resolved! SIM Name

Trying various suggested remedies to get my phone to receive code verifications. One of these needs my SIM name but I haven't a clue what or where this is? Nokia Lumia 630 - I know it is old but it is fine other than this problem. Only receiving mess...

JoBrecht by Level 1: Joiner
  • 29 Views
  • 1 replies
  • 0 kudos

Number

Hello for my new phone they want my vercation number but it’s my old number what do I do?

Resolved! Payment & Billing

I’ve just paid off my old phone and ordered a new one, I’m trying to change the name from my mums to mine and trying to change the payment aswell as the date all to my name

Resolved! Bill

I need more time to pay my bill 

Amanda10 by Level 1: Joiner
  • 34 Views
  • 1 replies
  • 0 kudos

Resolved! PDF Viewer

Hi GurusCan someone assist me here please im not that great with techno stuff?When i try to download and view PDF Files it says 'To read files from this device, go to device settings and give OneDrive access to your device storage' hoe do i do this p...

Haggie4 by Level 1: Joiner
  • 23 Views
  • 1 replies
  • 0 kudos

Resolved! Pay off contract

Hi, how do I pay off my contract through the app please!!! I’ve been trying for ages to no avail!

Lucy19 by Level 1: Joiner
  • 36 Views
  • 1 replies
  • 0 kudos

Phone won’t turn on

Hi my phone suddenly won’t turn on I haven’t dropped or damaged it 

Handspan by Level 1: Joiner
  • 38 Views
  • 2 replies
  • 0 kudos