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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15387 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

Resolved! Apple Watch cellular showing No Connection

Watch has worked perfectly with cellular for over a year then suddenly refused to connect. Still showing green tick and O2 under plan. Tried calling for support several times but after waiting over 20 minutes each time, gave up. Tried engaging with t...

Wilkie by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

New Phone

Hi - I am transferring my old phone to my new phone and it has been stuck on 95.1% for over 30minutes is this normal?

LisaM15 by Level 1: Joiner
  • 169 Views
  • 3 replies
  • 0 kudos

Resolved! Current device broken / can't verify number to upgrade

My current Samsung S21 has completely shutdown (black screen of death) and I am trying to upgrade to get a new one, but I can't verify my ID via text and this seems to be the only option. Please help

JD16 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! esim

how do i set up my esim

ck3 by Level 1: Joiner
  • 206 Views
  • 2 replies
  • 0 kudos

Activation of a sim swap

I can’t seem to get no signal on my phone nor it’s activating the new sim I have been sent to replace

SWw by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Haven't been able to receive calls (since October)

When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...

SoulStar by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Re: Changing from pay monthly to pay as you go

Hi Gary, How did you get on with this? I have been trying to do something similar for the past week. I have my new PAYG SIM, called to request a migration of my old number (which I've had for 15 years). My pay monthly contract has now been terminated...

eds88 by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! No caller ID on incoming calls

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obvious...

Boyack by Level 1: Joiner
  • 11960 Views
  • 77 replies
  • 0 kudos

Contract Renewal

Hello. I recently, on January 4th I paid off my device plan in order to upgrade onto a new contract and get a different phone. The collection date was 6th January, however it wasn't available to collect in store. The store was in the lion yard in cam...

Charlie17 by Level 1: Joiner
  • 498 Views
  • 6 replies
  • 0 kudos