O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4600 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 681 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1165 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1406 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1162 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5213 Views
  • 120 replies
  • 5 kudos

Resolved! £78 charge due to scam calls

Hi all I'm a bit panicky as my phone has been stopped and o2 state £78 has been spent on two scam calls to an 09011 number. I've no idea how this happened and trying to find out. Googling shows it as a scam HMRC number. My partner had talked to HMRC ...

JP1984 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! Is my final bill fraudulent!?!

Hi. We recently emigrated to USA. I received my final bill via email which apparently was zero. I have now had another (unofficial looking) email from o2 saying I owe money. I need help please.

Resolved! Signal strength

Hi there is there any work going on the mast in my area as my signal strength is only 2 bars post code LL11 4YP.

Thewelsh1 by Level 1: Joiner
  • 43 Views
  • 2 replies
  • 0 kudos

Resolved! Software update with no WiFi

Hi Am wondering if there is a way to download a software update with no WiFi . I don't have a PC and only have mobile data. I have a Samsung A32 5g phone . Please help if you can .Thanks

Andyl76 by Level 1: Joiner
  • 37 Views
  • 1 replies
  • 0 kudos

Resolved! How to change payment dates

Apart from calling how can I get an advisor to change my payment dates as pay day has changed 02 app didn’t do anything

Taz71 by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! Lost signal and data

Hi I have a contact phone, bill all paid up to date but today lost all signal and data, I can only connect using the internet and can’t make calls

Simon16 by Level 1: Joiner
  • 46 Views
  • 2 replies
  • 0 kudos

Resolved! charging port

my charging port has stopped accepting any cables how can i fix?

david8217 by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! 02 putting a default on my credit report

I have a default on my credit report from o2 even though I have never missed a single payment since I became an 02 customer over 5 years ago how do I get this removed ?  

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Resolved! Cannot connect to network with my new iPhone 12

I have a new iPhone 12. I have successfully moved all my data and can use Wi-Fi and all the apps successfully however I cannot send or receive texts or make or receive any calls

Gill4 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos