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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2972 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5064 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15881 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8080 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7465 Views
  • 6 replies
  • 0 kudos

Resolved! Help number has half ported to o2 from ee

HiMy number should have ported today from EE to O2.when I call my number I wish To keep, it says welcome to the O2 messaging service As if it’s moved over. However, my temporary O2 number is still in use. I’ve tried turning the phone off and changing...

Resolved! Code for free Apple Music

Where can I find the code for free Apple Music ?as it keeps reminding me but have not received the code needed by Apple

13210 by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! How long does it take for a number to be transferred?

I started my contract on Monday 5th Sept 2022, I provided my PAC code on this day too.My new phone arrived yesterday. My number still hasn't transferred over from the old SIM (Three) to the new one as of yet.How long does this process take?

Resolved! Change phone number

Is there anyway I can change my phone number but without changing contract or airtime plan?

Abs_ by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Contact o2

Anyway of contacting o2 from spain to uk

Colin10 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Mobile data not activating with Apple Watch

HiIm having trouble activating my mobile data with my Apple Watch. The spinning wheel of doom keeps going and it says it’s activating but nothing happens. It’s been weeks…. any ideas? Thanks

Nisalou by Level 1: Joiner
  • 349 Views
  • 3 replies
  • 0 kudos

Resolved! Code 14 setting up watch

Help I have exhausted the phone support. Trying to turn on mobile data for o2 purchased Apple Watch. I keep getting the code 14 message. Have tried all sorts of resets and pairing etc. any ideas hugely appreciated. It was all set up in o2 shop so sho...

Bearbear by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Apple Watch 7 code error 14

Hello I’ve purchased an Apple Watch s7 from John Lewis and would like to add it to my current Airplan o2 contract.I followed the instructions on:How do I buy an Airtime Plan on an Apple Watch that I already have? Now, I see the data plan in MyO2, but...

Cm20 by Level 1: Joiner
  • 439 Views
  • 3 replies
  • 0 kudos

Resolved! Ealing mast down for 3rd time in 8 weeks

Why isn't O2 actually fixing the mast?W13 8RP seems to be frequently down, with the status of 'it is likely engineers are working on the issue'.Does any other area experience this??

Cangarni by Level 1: Joiner
  • 846 Views
  • 6 replies
  • 1 kudos