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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8043 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

Resolved! O2 coverage

Hi, I have recently noticed a significant dip in my mobile data network performance.more often than not despite having 4g coverage and a reasonable signal I am unable to connect to the internet/emails/downloads etc.My performance is also worse than o...

Anniepr by Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile number

I have just joined O2 and have kept my mobile number which was transferred yesterday, today it has reverted back to the number O2 has given me?

Resolved! No signal

My phone has suddenly stopped getting a signal in France

Lizzie22 by Level 1: Joiner
  • 835 Views
  • 1 replies
  • 0 kudos

Resolved! No singal

Hi there there is no issues with signal or network in my area (my family who also use o2 have no issues) but I have no signal, can’t make any calls or texts and I’ve done all the obvious things mentioned on o2 page

jannam by Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! no network signal

Signal has completly gone as of 9.30pm and there seems to be no way to contact o2. website claims no issues in my area but a mast is having issues in an adjacent area.....

Resolved! coverage

Hi everyone, I will need to spend some time in a remote place(EX31 4PN) and the map says good coverage. Are they to be trusted?Once I get there I will need to stay there for 60 days...Thank you

LM62 by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

Resolved! Phone service

Cannot send/receive any texts/calls or use mobile data as no service displayed

Tasha6 by Level 1: Joiner
  • 327 Views
  • 3 replies
  • 0 kudos

Sim not arrived after 4 bs days

Why is taking that much! I want to switch my current provider as soon as possible before my next period starts and my sim is still being delivered

Augusto by Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

Resolved! Talking to a human!!!

Has the ability to talk to an O2 advisor/Guru now completely gone??? So frustrating, time to change maybe

GeordieD by Level 1: Joiner
  • 1789 Views
  • 4 replies
  • 0 kudos