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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Poor signal iPhone 12

I recently upgraded to an iPhone 12 but the phone signal is absolutely shocking. I get a max 2 bars on 4g but it’s constantly dropping to 3G. Anyone else had these issue??

AaronW10 by Level 1: Joiner
  • 422 Views
  • 2 replies
  • 0 kudos

iPhone not making or receiving calls abroad

Back again but the plot thickens. Taken my iPhone abroad again and again I can’t get the phone to make or receive calls from the US, it works perfectly well in the UK. It has an O2 eSim. However, having put a US PAYG sim in, it works perfectly. So wh...

Abyss1 by Level 1: Joiner
  • 1441 Views
  • 3 replies
  • 0 kudos

No Service

I have two phones, one for each of my children. We returned from Europe where they worked fine, returned to the Uk and all good. Then a few days after returning to the UK both went to No Service within a few hours of each other. The network is fine i...

Lisa88 by Level 1: Joiner
  • 1209 Views
  • 4 replies
  • 0 kudos

Resolved! Can't make or receive calls or add to MyO2 account

Inserted unused O2 PAYG SIM into spare mobile phone. Topped it up by £10. It can send and receive texts. If I try to make a call it doesn't succeed. I can't ring it from another phone: I have to leave an O2 voice message and it gets notification of a...

OldieDi by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! sim swap

I have a new o2 sim and I am transfeering from virgin. do i need to put the new sim card in before starting thhe process. I already have a pac code from Virgin

tb4 by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! Costa Rica - mobile data not working

Hello, I am currently in Costa Rica but my mobile data is not working. I desperately need this to be fixed as we are driving tomorrow and need mobile data to access sat nav. Please could someone advise how to resolve this?

Resolved! Signed up for Virgin Media, now O2 are charging me money

I signed up for Virgin broadband in December last year as they laid cable in my street and frankly I'll be glad to see the back of BT copper. When I was speaking to Virgin on the phone I told them all I wanted was broadband, nothing else, but they in...

Moroboshi by Level 1: Joiner
  • 4566 Views
  • 6 replies
  • 0 kudos

3 days without service following porting old number

Moved from Virgin to O2 last week. Temporary number worked straight away but since asking to change to my old number have had no service for 3 days. O2 messaging service constantly unavailable. Have been rebooting my phone regularly to no avail

CathS by Level 1: Joiner
  • 389 Views
  • 4 replies
  • 0 kudos

Resolved! Data Roaming Off Egypt

Hi, two part questionI've been receiving calls but haven't answered any, will I be charged? My roaming is off, I desperately need to make a phone call, but not at £2 a minute. With roaming off will it automatically switch to WiFi calling?

Megg by Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos