Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Code 14 setting up watch

Help I have exhausted the phone support. Trying to turn on mobile data for o2 purchased Apple Watch. I keep getting the code 14 message. Have tried all sorts of resets and pairing etc. any ideas hugely appreciated. It was all set up in o2 shop so sho...

Bearbear by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

Apple Watch 7 code error 14

Hello I’ve purchased an Apple Watch s7 from John Lewis and would like to add it to my current Airplan o2 contract.I followed the instructions on:How do I buy an Airtime Plan on an Apple Watch that I already have? Now, I see the data plan in MyO2, but...

Cm20 by Level 1: Joiner
  • 439 Views
  • 3 replies
  • 0 kudos

Resolved! Ealing mast down for 3rd time in 8 weeks

Why isn't O2 actually fixing the mast?W13 8RP seems to be frequently down, with the status of 'it is likely engineers are working on the issue'.Does any other area experience this??

Cangarni by Level 1: Joiner
  • 846 Views
  • 6 replies
  • 1 kudos

Resolved! Mast Faults - Horwich

Getting fed up with O2, the mast in my area has been down for 2 weeks and they keep pushing back the repair date. Now its the 23rd May.Is this normal?Its getting increasingly difficult to reliably call into meetings and work in the area!

Montwo by Level 1: Joiner
  • 744 Views
  • 2 replies
  • 1 kudos

Resolved! WiFi - 4G calling??

I have been in contact with o2 to activate my WiFi-4G account and followed their instructions to the letter…turned off phone, taken out SIM and cleaned it! Put it all back and I am still not able to connect uk! What else do I need to do? After talkin...

MH5 by Level 1: Joiner
  • 618 Views
  • 2 replies
  • 0 kudos

Resolved! Bad network

Hi there, How i can order new sim card? I have problem with network signal.O2 website shows I should have good signal here. Thanks in advance Arek

Arek1 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

Sony Ericsson K750I MMS

I have a sony ericsson K750i phone and have received some picture messages that my phone will not allow me to view. Do es anybody have any advice they could give me in order to see these pictures please?I am pay monthly.Maybe it simply a settings iss...

Lewair by Level 1: Joiner
  • 1014 Views
  • 9 replies
  • 0 kudos

Resolved! Is anybody there? A new user's experience of customer service at O2. Oh, and I still need help pls!

I've newly switched to O2, and have ported my number over. To start with, the SIM seemed to work, and the number ported over.However, since then, I've had problems with...1. being unable to make or receive calls as I'm told from time to time "not reg...

TimS by Level 1: Joiner
  • 1072 Views
  • 5 replies
  • 0 kudos