O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Blue light card

How do I apply my discount to get discount bill? Code BLUE1

Fi3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone

Good morning, I've recently ordered a new phone but there's a wait in dispatching this due to the availability. If I changed the colour of this device, would this speed the process up?Many Thanks - Craig

Craig1503 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spendcap

O2 have texted me to say I have to say I’ve reached 100% of my spendcap. What does that mean in term of making calls/ texts and what do I do now

Mags16 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Order

I have ordered a iPad and received and email saying it is out of stock! Will this be delivered before Christmas? Thank you

Amy24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No network

I’ve had my phone and nee contract for a few months now but over the last three weeks I don’t have any signal. I can’t make or receive calls, send or receive texts or use data. If I turn the phone on and off it works fine but a few hours later it’s b...

Fi1000 by Level 1: Joiner
  • 1 replies
  • 0 kudos


HelloIve forgotten my passcode for the touch ID so Im unable to get into my phone

Isla3107 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Haven’t received an order

I ordered an Apple Pencil over 2 weeks ago and still haven’t received it. I have no means of contacting o2 as my phone isn’t set up with this company. I can’t find any updates and I can’t find the option to cancel the order entirely. I am at a loss a...

evierose by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill

Why have I received an email saying my statement is ready and next bill date the 16th of this month but when I go to pay it tells me how much All my plan and devices are but when I go to pay it says my balance is zero.

Resolved! Safe search

How can Turn off that safe search?

KikiRiki by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Voice mail

Hi I am aboard and locked my voice mail I am trying to change my custom message. How can I do this please

NC2 by Level 1: Joiner
  • 1 replies
  • 0 kudos