O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Data

Iv been with o2 for many years and Altho I now spend a lot of time abroad iv not been able to use my data when not in my home using my home WiFi

Debbie53 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Barred

Hi, I've paid my phone bill, it was very much overdue. Its been over 24hrs and I've still got no service.

Lh2 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! chromebook

My free chromebook was not delivered with my upgrade 

Rich8 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! customer services

im currently cut off, for reasons i do not wish to discuss on here i was unable to pay my bill. Now upon trying to log into my online account i need to receive a text message. But i cannot receive it as my sim is no unprovissioned. I also cannon call...

Lewis11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Horrendous internet

Hello pretty much everywhere I go I have little to no internet. I’m paying a monthly bill where I have my internet working about 10% of the time. Is there anyway to fix this please? Tried ringing but it told me to come online thanks

Resolved! voicemail from abroad

I am in Italy and I need to listen to my voicemail. I can't have any access. I tried 901, 00447802090100 but nothing. Could you please help me?

Chiaretta by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Activate phone after services restricted

Hi, my phones services were restricted yesterday but I have brought the account up to date and need my phone activating for calls and data pls.

Dan08 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi, I recently bought the s21 and was told that I could claim a free chrome book and £150 to spend at samsumg on accessories. Got an email order confirmation that confirmed the above details. Phone arrived today and is set up, claimed the chrome book...

CRob by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! unlocking my phone

I have applied for an unlocking code - case ref:1316683605.I have received an e-mail from o2 stating they are unable to reply at this time because "there was an error while searching for data" and signed Ursula. What does this mean? Will I get my unl...

davem by Level 1: Joiner
  • 2 replies
  • 0 kudos