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SIM

My phone has recently had the screen replaced. When I collected it from the shop the guy told me that I would have to put the SIM back in. However I don’t recall ever taking the SIM out and do not have the SIM. I can’t use my phone at the moment. How...

Kez6 by • Level 1: Joiner
  • 494 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch Cellular Issues

Hello, I'm having an issue when trying to set-up the cellular plan on an Apple Watch Ultra 2 I purchased from a third party. I'm hoping someone may be able to help - O2 CS seem to be little/no help (to the point where one of their tech team asked me ...

Issues Porting Number - Week 3

My wife recently moved phone to O2. Once she had the SIM we tried to do the port (it kept failing when we tried to do it during signup). We were told to get the account created, get the SIM then do the port. We did that and got 2 green ticks on the w...

Tycho by • Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Never get 5g

My phone never connects to 5g. I've recently upgraded to an S25. I was sat next to a friend recently, also on o2 who had 5g but my phone was still using 4g. Even when in central London 5g does not work. Why is this?

Larvey by • Level 1: Joiner
  • 929 Views
  • 6 replies
  • 0 kudos

Resolved! S25 ultra

I have been using the s25 ultra now for 4 days . I use my phone for work as I need constant Internet but every time someone rings me the Internet gets kicked off. I've tried all kinds there is no option to toggle to volte has anyone else had this iss...

Resolved! Do I need VoLTE on my mobile phone

I understand that 3G is being discontinued by the end of 2025 here in the UKI have an OPPO A16s mobile phone that has 4G capabilityI have been to the O2 store in Manchester and been told that my sim card is 4G.I have been told that once 3G is shut do...

mucky1957 by • Level 1: Joiner
  • 1884 Views
  • 3 replies
  • 0 kudos

Forgot Apple ID and passcode

Morning, I’ve recently signed to a new 02 monthly contract and setup a random iCloud email address. I’ve not used the phone for a few months and have forgotten the passcode and when I go to reset the password it needs my iCloud password which I can’t...

Mute when I call numbers beginning 03

When I try to call certain numbers beginning with 03.. I do get through but the party at the other end can't hear me i.e. I am on mute. I asked the party at the other end if they knew what the problem is & they suggested phone OS upgrade - which I di...

swif by • Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Poor connection

I'm having trouble connecting to the 5G network outside. On WiFi, at shops, cafes supermarkets I can connect without problems.For the last 12 months, I have noticed that it is very difficult to connect to a 5G network (Mask) anywhere outside. I've tr...

NevetsM by • Level 1: Joiner
  • 1511 Views
  • 10 replies
  • 0 kudos

Call forwarding changed to a number I do not know.

So last September I purchased a new iPhone outright via Apple. done eSIM transfer that messed up, didn’t get fixed until December, at this point comms ombudsman was bought in to help which is sorted, but they couldn’t fix the issue (my number was wor...

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