O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4563 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 674 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1159 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5149 Views
  • 120 replies
  • 5 kudos

Resolved! Virgin mobile masts

Does anyone know if or when o2 will be using virgins mobile masts as I can get a far better signal from virgin than I do with o2

Scudger by Level 1: Joiner
  • 29 Views
  • 1 replies
  • 0 kudos

Resolved! Divert

Is there a way I can stop ppl diverting a phone my phone??

Resolved! Unable to make calls

I am unable to make calls and keep getting put through to accounts to pay but the balance is zero

Resolved! Harrogate 4g

6 months without any useable 4g around large parts of harrogate. O2 keep sending texts telling me their engineers are working on it… but really, how much longer is it reasonable to not provide this service to customers? C’mon 02.

Resolved! Swap sim

I input my PAC code last week and my sim has been in my phone since Friday. When will my number be swapped over to my previous number- I expected it would have happened by now

Jobear22 by Level 1: Joiner
  • 27 Views
  • 1 replies
  • 0 kudos

mobile data not working

when I switch on mobile data I get a notification asking me to sign in to network. Never had to do that before so why is it asking me to sign in now?

LouyS by Level 1: Joiner
  • 76 Views
  • 3 replies
  • 0 kudos

O2 Movistar Tenerife can’t get roaming to work

I’m on holiday Tenerife. My O2 roaming isn’t working. I have an iPhone. My husband is also in o2 his is working fine he has a cheap phone !! Am I missing something with my iPhone

Cinders by Level 1: Joiner
  • 45 Views
  • 2 replies
  • 0 kudos

Resolved! Apple watch

Can I purchase a apple through my contract but give it to my wife to use with her iPhone

David_77 by Level 1: Joiner
  • 36 Views
  • 1 replies
  • 0 kudos

Resolved! Network problem

My connection goes on and off when I’m working, I use the network for work is a taxi driver

127 by Level 1: Joiner
  • 44 Views
  • 1 replies
  • 0 kudos

Resolved! Spending limit

It keeps saying I've reached my spending limit but I've not got a spending limit on my account why dies this keep happening I'd like to purchase a new game today from my ps4 through my mobile bill and it wont let me ?

Si84 by Level 1: Joiner
  • 39 Views
  • 1 replies
  • 0 kudos