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Forum Posts

Resolved! Replacement SIM card?

Hi everyoneSorry if this is a silly question but I have autism and I cant seem to find what I need.My SIM is apparently damaged, my phone is on emergency calls only no data notning doesn't matter where I am. But I tried to set my calls to divert and ...

Cherriuz by Level 1: Joiner
  • 1630 Views
  • 5 replies
  • 0 kudos

Resolved! Roaming Not Working

I have a pay monthly contract that includes Europe roaming. I am currently on a cruise around Spain and have been unable to get roaming at any of the stops. All the data settings look ok but if I go to 'about phone'--'sim 1 status'__'mobile network s...

Daveoc by Level 1: Joiner
  • 1930 Views
  • 3 replies
  • 0 kudos

SIM SWAP not working.

Hello, Reaching out as I am at my wits end with O2 "live chat". I haven't been able to receive incoming or make outgoing calls for over two weeks now. I've reported this four times, each time being told it will be fixed in 3 days and each time nothin...

Jodieeh162 by Level 1: Joiner
  • 2311 Views
  • 12 replies
  • 0 kudos

24 days no network, 2 unactivated simms and 30 phonecalls to O2

PLEASE SOMEONE HELP!!!Husbands phone stolen in Spain 6/4/25, I phoned O2 and they suggested bar/restriction on number and sent new simm. I requested activation 9/4/25.Replacement unlocked handset purchased.Now 24 days later, 30 phonecalls (9hrs+), ha...

Fi65 by Level 1: Joiner
  • 1025 Views
  • 4 replies
  • 0 kudos

No access to anything

I currently cannot access my o2 account on the app, I can’t use any calls, texts or 4g can someone please contact me or help with this?

Craigr-1 by Level 1: Joiner
  • 641 Views
  • 2 replies
  • 0 kudos

3g text message

Hi My mum has received a text from O2 about 3g turning off and to upgrade her mobile which she can't afford a new phone right now and I've looked on her mobile network in settings and she's already on 4g so does she ignore the message? I've attached ...

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Hugo4ever by Level 1: Joiner
  • 1477 Views
  • 8 replies
  • 0 kudos

Resolved! How can I view my bill if I turn off my wi-fi?

I'm not stupid, but I want to know how this works, please. Every month I get a txt message:I laboriously type in the URL and get the log-in page. I turn off the Wi-Fi because that is what it says; nothing happens. So I refresh the browser. The browse...

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Mr_Alan by Level 2: Apprentice
  • 1061 Views
  • 5 replies
  • 0 kudos

Resolved! Unable to add more than 100mb bolt on

I am trying to add bolt on data but it only comes up with 100 MB and wont scroll down to larger amounts.Why is this happening.I haven't had this problem over all previous years.