O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

4G+ issues

I'm hoping someone can help. My 4G connection keeps changing to 4G+ and when it does my connection speed drops to a very slow speed (less than 1mbps) or has no connection at all. This is continuously rendering my 4g connection unusable. I'm using a G...

jhicks by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Virgin media call

I have had to call Virgin from my mobile. It's 0345 454 1111.Is this number included in my minutes therefore free?Regards

Splatty by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! I have 2 mobile numbers on my account.

The first number [personal details removed] is not mine. The second number [personal details removed] is mine. How do I rectify this error. It seems that I have been paying this for a long time

jimmy123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Retrieving lost texts

Hi, can someone help.I need to retrieve a deleted text from back in March. Is this possible? I’ve googled it and can’t do it via the iCloud back up as have done back ups since it was deleted.In short it proves someone received a document I sent them ...

Kate13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Icloud Backup

HI I am backing up my phone for the first time to the cloud on my iphone and its been going for about an hour and a half to this point but stating that there is about 7 hours remaining (the blue line is about a quarter of the way along). Is this norm...

Thomas137 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can’t send messages to international numbers

What the title says. They don’t even come up as failed to send, but I ask the people I’ve sent the messages to if they’ve received them and they have not. I’ve tried this with 4 separate numbers. The country code is correct as I am able to call those...

meanwhale by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Unlocking my handset?!

Hi, I have been given a code my O2, which is apparently meant to unlock my Samsung J3 phone. The "code" is 8 digits long, however, there were no instructions sent with the code, and the code was provided by an automated voice on the O2 phone line. Wh...

iPhone 2g from 2007

I have kept my iPhone 2G from 2007 and it's still fully functional. It was O2 only at the time so I assume it will not work on other networks, please tell me if I am wrong. I was wondering if there's still a SIM only tariff that I could to get the ph...

Resolved! Sim card not provisioned for voice

hi my sim card which i had for over a year is saying it is not not provisioned for voice. I tried to reinsert multiple times and tried on multiple phones but it seems to be deactivated?

roro1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

No signal /no service

Hi everyone, I have no service now for more than 48 hours and want to talk to an O2 guru but cant seem to find the usual way into this on the website. Network coverage says update on 31st July which is more than a week away. Can anyone help?

ALIMCR by Level 1: Joiner
  • 1 replies
  • 0 kudos