Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Please can someone help as I can't verify online purchases and retailers and credit card companies say it's not their end and most likely down to 02 blocking the text from their number!
I receive no calls or SMS messages at my house. I have broadband and I can make calls over wifi. But not via cells. Your network report admits that my area 'can get busy' which is business-speak for you not installing enough capacity. I need a signal...
When I try to do set up my mobile plan on my apple cellular watch using the 'Set Up Mobile Plan' in the Apple Watch App on my iPhone I receive the following O2 error message: "Oops, something went wrong. Try again and if the problem continues call 20...
Hi my Sony Experia goes to voice mail after 10seconds. My wife has the same phone and takes 20 seconds which is more convenient. The guys in the o2 shops, and me, have tried various formulas to no avail. I'm a decorator and my hands can be occupied w...
Hi, I attempted to port my number to O2 using the website twice but both times nothing happend so eventually contacted O2 customer support who took all my the details and told me it'd be ported the following day (weds this week). Thurs morning my pho...
I opened 2 new sim only monthly accounts with O2 and tried to port 2 numbers. One was assigned correctly and then days later the second ported number replaced the one assigned correctly. Now I have a ported number on the wrong sim, a ported number de...
Been trying to connect an apple watch to my account since August. Been on to customer services for over 8 hours and been to 3 shops. No one seems to be able to help. Watch pairs and then when try to add data plan I get a message saying will get a tex...
Hi,I have been experiencing issues with the o2 network over the past month. My phone display shows 3 to 5 bars of signal however when I make / receive a call at home I can have a conversation for a few seconds, then the other person cannot hear me, t...
Hello,I have just purchased a pre-owned Sony Xperia XZ1 Compact.My home location has very poor signal coverage so I want to try using WiFi calling when the mobile signal drops out.My phone doesn't seem to support it at the moment and I believe this i...
Why is it the quality of signal has gone so poor? I cant make a phone call any long without issue nor can i load anything on the internet yet my phone shows i have multiple bars of signal and 4g!?
