O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Survey from 202444

Just had a text from 202444 asking me to rate 1-10, claiming to be an O2 Survery As O2 communications usually come from names "O2UK" etc, not numbers, I've ignored & deleted it. Wondering if anyone else has had the same and whether it was legitimate ...

Leon1987 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Unlocking an Huawei P Smart spoke to O2 twice wrong code provided

Just wondering if anyone can help. Have spoken to O2 chat twice. Obtained NCK code twice which is 12 digits, entered twice. Wrong code. Verified. Phone model is Huawei P Smart FIG - LX1 3 years old before 2018 when they are all unlocked. So i put in ...

Sil by Level 1: Joiner
  • 5 replies
  • 0 kudos

Sign in issue

How do i sign in to my huawei mobile wifi

Dave570 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Insurance claim

My phone is being picked up tomorrow through an insurance claim I made, I’m just confused as my boyfriend who was my 2nd contact number has received a text with a claim no. And something about being able to manage it in the DPD app but I’ve received ...

Sophie10 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Texts on my phone

Hi i keep getting e-mails on my mobile saying they are from o2 and says "WE WERE UNABLE TO PROCESS YOUR LATEST BILL, iN ORDER TO AVOID FESS PLEASE UPDATE YOUR PAYMENT VIA, then gives me a link, but i have a o2 rolling sim and this is taken out monthl...

Kelly2020 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bill showing a daily text being sent when abroad

Hi, My bill is showing i'm sending a text message daily to a random number whilst im abroad in the middle east costing 41p each time. My data roaming is off and I have travel bolt ons on my account. Please can you explain what is happening? I've been...

WillM by Level 1: Joiner
  • 5 replies
  • 0 kudos


Is anyone else having problems verifying the recaptcha on a repair link?

Weemac80 by Level 1: Joiner
  • 4 replies
  • 0 kudos

New payment details

I have been paying my son's phone and now we'd like him to pay his own. He's 19 next month. How can we do this?

Sheena by Level 1: Joiner
  • 2 replies
  • 0 kudos

MMS settings

Can anyone tell me how to configure the settings on my Cubit X19 so that I can send and receive MMS? The phone is on o2 network.

Broken screen

I was wondering if anyone could give me some advice. Was playing with the kids and dropped my phone and now have a lovely green and purple line right down the screen itself. Is there anything I can do ? I can't really afford a repair at the moment, w...