O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4937 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 802 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1341 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1561 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1297 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5593 Views
  • 122 replies
  • 5 kudos

Resolved! Disney + free 6th months won't activate

My disney+ will not activate when in my o2 click on activate and get error404 message come up it. It also saysBefore you start using this extra you must activate it in our partner's page. Once you have activated your extra you will be able to use it ...

ROB1973 by Level 1: Joiner
  • 310 Views
  • 6 replies
  • 0 kudos

Free 6 month Disney+

On Monday I took up the offer of 6 month s free Disney+, sent the text and received one back saying that I would receive another text within 24Hours to activate the offer, I am still waiting!! when I go to my Extras,Disney + is there and says I need ...

AEB1970 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Resolved! Order

I have placed an order for a laptop.It keeps telling me it is not in stock and Waiting for more supply.Went to the shop where I need to collect it,they have enough stock????Why am I still waiting and why I won’t be able to give it to my son for Chris...

Arma by Level 1: Joiner
  • 22 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

I am trying to activate my new SIM card as part of a sim swap, i do not have access to my old phone or SIM card so I cannot get the verification code, what do I do?

Shannon8 by Level 1: Joiner
  • 25 Views
  • 1 replies
  • 0 kudos

Resolved! Issue with call and text on other devices

Unable to call and text on samsung watch 4 classic been onto o2 several times eventually it connected to network but unable to receive calls unless on Bluetooth and near my phone. Tried leaving phone at home and the watch connects to 4g as it should ...

Resolved! Applying discount to my account

Hi,I have two airtime plans on my account, one for a mobile phone and the other for a tablet. I should be receiving a 20% discount on the tablet airtime, however I am not receiving the discount on my monthly bill. Additionally I signed up for 3 month...

Chrisdr by Level 1: Joiner
  • 71 Views
  • 4 replies
  • 0 kudos

Pixel 6 network problems

Since the last update my pixel 6 hasn't has a mobile connection, is there a fix I can't try? It's no good to me if it won't work, where do I stand if I decide to return the handset?

DanMabbs by Level 1: Joiner
  • 282 Views
  • 15 replies
  • 0 kudos

Resolved! Order Tracking

Hi, I placed an order for a Nintendo Switch and the money has been taking from my bank, It said this would be delivered on Monday the 17th but I haven't received any emails or confirmations. I can see that the orders been place but it isn't showing a...

Resolved! What’s happening

I chose a phone online a week ago for a contract.. order been accepted but not even processing yet ?? Supposed to be a Christmas present for my 12 year old grandson what is going on ?

Pam1961 by Level 1: Joiner
  • 40 Views
  • 1 replies
  • 0 kudos