O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! OnePlus Nord and WiFi compatibility

Hi, I have a vodaphone sim but it does doesn't give me wifi calling access on my One Plus Nord. Is Nord compatible with O2 WiFi Calling?

jw81190 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Huawei media t5 media pad issues

Hello thereMy other half had bought a media pad t5 on contract no more than 3 months ago and while we were away on holiday to Devon last week I was watching Netflix with headphones on and it kept showing the touch screen options for Netflix but when ...

Resolved! Internet access in Greece

I am really needing someone help. I am in Greece at the moment and cannot get access to internet. I have tried everything, full factory reset, network reset, switching on/off, taken out the SIM card. I am at my wits end. People around pool have worse...

Caley1888 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! iPhone xr

I have set up my new phone and there is a black shadow in bottom left hand corner. It effects any app and home screen. How do I contact a guru to talk about this problem.

Jane28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! WhatsApp Contact Icons

Most of my WhatsApp contacts show a small image next to their name, a few just have a grey circle with white outline. These people are in my regular Contacts list with an image. I have found articles describing how to put an image in WhatsApp/Profile...

Resolved! CHarging phone in car (Sony Xperia 1 ii, Android Auto)

I am using Android Auto to play Spotify lists, message and use Google Maps, a fantastic and unexpected bonus with my new phone.However to use Android Auto the phone has to be connected to the car by cable (I think). This means the phone is obviously ...

Resolved! Proof of purchase

Hi there, I have recently moved my contract from Pay monthly to Pay As You Go (As this was the best option for me given the current climate COVID etc..) My contract ran the full term and all outstanding bills paid. I am about to change Mobile Phone I...

How am i able to go on over 18 websites

Please help me I'm not able to go on over 18 websites and when I took the SIM only contracts out for me and my partner I asked for it to be turned off and the lady said "oh yes yes you can" im not sure she understood what I was saying due to accent p...

Ninny-36 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Receiving "Not registered on network" message

Hi all,A few days ago I received a message letting me know that my minimum contract had ran out, and I could switch to another supplier or tariff if I so wished.being happy with the tariff I currently had, I did nothing expecting to remain on it. A c...

Donbot by Level 1: Joiner
  • 3 replies
  • 0 kudos