O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Internet not working on mobile

Hi there, looking for advice with regards to my Samsung S9 mobile. For some reason I can access any website on my device but for some reason my mobile is not allowing me to actually use he webiste or the internet properly. For expample, I tried to pu...


I have iphone 7+ I have tried hard restart, network reset. I have turned on location services in privacy on all the apps that use maps. No GPS on any of the apps. I downloaded a GPS status and it also says no GPS connection. I have been trying this f...

Jasmine4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone credit

HiSo basically a couple days ago I topped up my phone but it crashed on me so started it up today And it worked but no point using it has using new phone but it’s on contract so I’ve basically lost £15 pounds was wondering if there’s any way I could ...

Gurpreet by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My phone screen not working also freezing

I’ve got this phone from insurance not long ago I’ve been try to contact o2 several time however no reply this phone is faulty

Guler by Level 1: Joiner
  • 2 replies
  • 0 kudos

i want to change my number ASAP

Hello i am a contract holder, and i want to change my number ASAP, i call customer service but i cant get people, can i just buy another o2 sim and online use sim swap? or is there anything else? Also i want to keep my other number so when i sim swap...

Katie189 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cannot sim swap

I go to the website and it takes me to the page where it says about the security text and I need to press the button continue to send the text and to enter the code, the continue button isn't a clickable link you can't select it, tried on both phones...

bandito by Level 1: Joiner
  • 2 replies
  • 0 kudos

Number transfer from old network

Hi, I ordered a new phone from O2 on Tuesday and as part of the order process entered my pac code. My number still hasn't transfered over despite the phone arriving Thursday and me setting it up. When can I expect this to happen?

CalumH by Level 1: Joiner
  • 1 replies
  • 0 kudos

New Upgrade

Hi, I just upgraded to an iPhone XR 3 days ago and I got in cause that’s all they had but now I wish I’d gotten the white. Do you think I would be able to exchange or is it too late? Thank you.

Jacob1 by Level 1: Joiner
  • 2 replies
  • 0 kudos