O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos


What’s the difference between the iPhone 11 and the iPhone 11 Pro

Harry6995 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Family discount

My son has changed his handset and I was told in the o2 shop I need to register this to continue getting him family discount. I cannot find on the My o2 website where to do this

DettyG98 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Echo for incoming call

Hi, everytime I get an incoming call the caller is complaining of hearing themselves back but when I put them on loud speaker it stops. Please advise how to stop this.

Gold85 by Level 1: Joiner
  • 1 replies
  • 0 kudos

military discounts

Does anoyone know what name O2 require to send through the OPEN option to get them to register that you are a member of the British Army? I have tried Army, British Army, Ministry of Defence UK, HM Forces - none of these seem to work. These are the n...

MFC by Level 1: Joiner
  • 3 replies
  • 0 kudos

Apple Watch

I have ordered an Apple Watch but can’t find it in track my orders

Ivor by Level 1: Joiner
  • 3 replies
  • 0 kudos

Fake o2 website

I received a text messaging purporting to be from o2 stating that they had been unable to take payment from my bill and without thinking logged in. I quickly realised this was a fake site and so logged into the real o2 site and changed my password, a...

BobbyJ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Tablet dim card plans.

Hi do you know if you can get minutes and texts on a pay and go tablet sim plan as on my tablet I use it as a big mobile phone witch I can call and text on my tablet so I am trying to find if the pay and go tablet plans have minutes and texts on them...

Luke30 by Level 6: Acolyte
  • 4 replies
  • 0 kudos

Resolved! MCK Needed

Greets all, Returning customer. I used to have a Mobile Broadband account (still have the number but no sim for that nor the dongle) for a few years, was quite happy with it. It worked well enough for what I needed at the time. As I had a free phone ...

Samsung S9+ upgrades, now no 4g service

In August my second cellphone used by my wife, a Samsung S9+, asked to be updated.After she had updated, the 'phone no longer has 4G service.Network coverage display is usually only H+ or E+, very occasionally it displays 3G for a very short time.

my apps

my phone updated and now my crome or google wont let me open apps what can i dothanks any help would be greatful