O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4928 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1339 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5547 Views
  • 120 replies
  • 5 kudos

E-sim and galaxy note 10plus

Please can some one help me I have ordered a e sim from o2 came today I have bought my galaxy watch 2 but having problems getting the e sim to work am I doing something wrong or does the phone not support e sim thank you

Where is online customer service guru now?

Is anyone knows where is O2 online guru to help now I am abroad, but could not get any hep besides a computer pprogrammed robotic answer!! When you urgently need help, there is no one, the website just take you round and round back to the same place,...

Unlocking

My son is trying to use my old Iphone 8 plus but it says his sky sim is not supported. I contacted O2 who emailed to say they had unlocked my device but I’m still getting the same message.

Moonbeam by Level 1: Joiner
  • 282 Views
  • 2 replies
  • 0 kudos

Resolved! Unpaid bill on my account

I got a message saying there was an unpaid bill on my account but I when I logged in to 02 I couldn’t see anything that needed owing.I just don’t want to see that I’ve missed a payment that all - thanks

Nessa by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Details for an insurance claim for loss of phone

Hi, I recently lost my phone and am filling out a claim form sent to me by email. At the top of the first page below the 'Claim ID' space is a space marked 'Policy ID'. I cannot find a corresponding title on my receipt for the phone and plan coming w...

Resolved! Buds +

I have brand new bud+. The left ear won't connect. I have tried disconnecting trying again. Uninstall reinstall but still not working. Theybhave been fully charged and light is green on top and front of holder.solid green for both. Any advice?

Melloy by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Voice call keeps dropping

I've recently upgraded to an iphone xr and when I make a call it can be alright for a bit, but then the receiver of my call can't hear me. I can hear them perfectly.I've spoken to O2 both in store, on the phone and on chat numerous times with this is...

wendygn by Level 1: Joiner
  • 634 Views
  • 6 replies
  • 0 kudos

Resolved! New upgrade/keeping old number query

Hi there, I upgraded my Samsung Galaxy S9 to the S20 5G yesterday (25/9). I asked support if I had to do anything in order to keep my old number and was informed that all I had to do was wait up to 24hrs and the number would be moved to my new phone....

RossC by Level 1: Joiner
  • 487 Views
  • 3 replies
  • 0 kudos

stop premium rate

O2 tell me that I can set up my security to prevent premium rate numbers either in or out but I cannot find that so ////

Mobile data for iwatch

Cant set up my mobile data plan for my iwatch. I go into the apple watch app - Mobile Data - set up mobile data- i sign in with 02 login and says 'you've entered incorrect details, please try again and login with My 02 sign in details associated with...

JJULES by Level 1: Joiner
  • 190 Views
  • 3 replies
  • 0 kudos