O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! suspicious sms

Hi, I have got a SMS from 07375397589 that seems to come from O2 saying that they were unable to process the last payment.It provides a link to update the information. It looks weird because when I get a sms from O2 the sender is always 'O2UK'. Can s...

Arancha by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can't get through

So i now have my number transferred from virgin to o2. Now only certain people can get intouch with me, what has happened? Can it be fixed?

johnm69 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Itemised Calls and Texts

Hi how can a record of inclusive texts and calls I have sent.Thanks

Marria by Level 1: Joiner
  • 4 replies
  • 0 kudos

SIM network Pin blocked. Enter SIM network PUK

Hi, In the current climate, there is no one dealing with these enquiries on the O2 customer service number at present so thought I would reach out here. I have been gifted a Samsung S8 (was on EE) as an upgrade from my S7. Bottom line is that both me...

Brusta by Level 1: Joiner
  • 19 replies
  • 0 kudos

Resolved! Bill too high

I have been with O2 for years and I have started to look for alternative providers now as my bill is way too high. I was cut off when waiting to speak to an O2 representative earlier and have spent the last 30 minutes trying to get in touch with some...

ruairi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy A10S

I have just received my new Samsung Galaxy A10S and have managed to transfer all my messages, contacts etc from my old Galaxy A3 but the new phone is not receiving text messages. Any suggestions please? I have just transferred my Sim from my old phon...

Resolved! iphone 8 problem with voice quality on calls

I am having problems with the voice quality on my iphone 8 when I make a call the person I am calling either cannot hear me or my voice sounds like a robot

HelenB63 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! ims not registered samsung galaxy S7 edge

Recently had my screen replaced on Samsung galaxy s7 edge - I am having problems making and receiving calls at home (having previously had good phone signal etc). My phone says "IMS status not registered" and that the mobile network state is "disconn...

SarahLED by Level 1: Joiner
  • 9 replies
  • 0 kudos

Google Assistant not sending SMS - Huawei Y7 (2019)

Hi folks My mum who is blind, relies on Google Asst and for the most part it is excellent. She has an unlocked Huawei Y7 2019 and has just started a new contract with O2 after coming from EE. I have updated everything i can think of from a software p...

Rodster by Level 1: Joiner
  • 20 replies
  • 0 kudos

transfer of old number from virgin to new 02

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.I have...

johnm69 by Level 1: Joiner
  • 7 replies
  • 0 kudos