Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2884 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5037 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15755 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8042 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7427 Views
  • 6 replies
  • 0 kudos

Connecting my Apple Watch to my O2 mobile phone contract

Hi I’m struggling to connect my Apple Watch to my O2 iPhone contract it keeps coming up error when I try it on my watch. Would it be easier if I went into an O2 shop for them to do it on their system. Any help would be appreciated cheers

KRW25 by Level 1: Joiner
  • 305 Views
  • 2 replies
  • 0 kudos

Resolved! Connecting to data abroad

Hi I’ve just landed in Spain snd I’ve had major issues connecting to a signalMy phone is set to automatic network selection but it would not connect. I’ve shut it down and opened it up again but it still wouldn’t give me a signal. I eventually had to...

Deb_buzz by Level 1: Joiner
  • 1292 Views
  • 9 replies
  • 0 kudos

Resolved! Interference on line when I dial out

I used to have an iphone 12 but thought it was broke as everytime I ring my mums mobile there is interferance on the line, I always have to end the call. ive just got a new iphone 14, same problem. ive got a new sim card, same problem. my mum has a n...

brumpts5 by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Is there an outage in postcodes WA14 / WA15?

Need to check if there an outage as phone stopped and says no sim / not registered on the network. Need to check if signal down or an issue as I have just transferred to new tariff on exisiting sim and number

BK4 by Level 1: Joiner
  • 268 Views
  • 2 replies
  • 0 kudos

Apple Watch code 14

Apple Watch 8 (cellular version) was all paired with phone and working well until about 11th January. Then dropped out. Have reset/re paired etc. when trying to connect back to the existing data plan all it wanted me to do through o2 app was take new...

Tiggy2 by Level 1: Joiner
  • 558 Views
  • 4 replies
  • 0 kudos

Resolved! No signal inside the house

Hi,I changed from Vodafone to O2 and my life became very difficult. I have almost no signal in the house and on our street even though living in town. I am missing calls and texts, school cannot get hold of me and I cannot call back. It is the worst ...

Bambulka by Level 1: Joiner
  • 445 Views
  • 2 replies
  • 0 kudos

Resolved! Visual voicemail

I have searched this and cannot find a solution that works. The message is constant and beyond annoying. Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help. I have a Pixel 3. ...

Jbeq by Level 1: Joiner
  • 1499 Views
  • 1 replies
  • 0 kudos