O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Reschedule delivery

Dear Sirs/Madams.I have a all day delivery scheduled for this Tuesday (10.11.2020) order no. ms-316112941, is there anyway to reschedule for Wednesday instead? My boss suddenly changed my shifts without me knowing, If its not possible to change the d...

Change in Tariff

I recieved a message saying my tariff change to an O2 sim only unlimited 12M 12GB had been completed. However I never requested this change and I'm not sure whether this is a change that O2 have initiated or whether someone has hacked my account?

Skye123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Poor Signal and Battery Draining Quickly

First off my signal has been repeatedly poor for a long time now in Exeter, Devon. I have had problems with this in the past and it still hasnt been rectified. I have done all the previous steps of resetting my phone, sim swap etc.Secondly, I have be...

Adam95 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Big bundle charged but not allowed

Hi all, I paid £10 for renewal of big data bundle and then switched to £5 big bundle by mistake and attempted to cancel it. But the £10 had already been taken out of my account, so now when I switched back to £10 big bundle It says I need to top up a...

Bbbbbbb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone not switching on

hi my phone was frozen so switched off it now will not load it's frozen on the black screen with the apple icon I have tried different sequences but nothing has worked.

Kelly123 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Keeping Sim only contract but swapping the phone

So I have a great sim only deal at the moment, however I am looking at a new phone.The phone is only available for pre order at the moment, can I buy the phone alone without a air time plan?The delivery says from 13th but when will I actually get it?...

Farha by Level 1: Joiner
  • 7 replies
  • 0 kudos

Old O2 email account

Hi, I used to have an email account with O2. Unfortunately I didn't change that address with my gp and so now we have gone into lockdown, my shielding email will have gone to that old email. I have tested the email and it still obviously receives ema...


Hi, I have a current O2 account, and wish to add an Esim. I want to keep my current physical sim and phone number, but require a 2nd phone number. Here's my questions: Is iphone 8 compatable with Esim? (if not, I can upgrade my phone). What is the co...

DaveyA by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Can I use my sim in both an android and Iphone?

As per title. I have a Galaxy S9 phone, but I will be getting an old iphone 5 shortly to use some specific music software that only works on an Iphone. Can I swap my sim from the S9 to use the Iphone temporarily without upsetting the android setup on...

Spritely by Level 1: Joiner
  • 4 replies
  • 0 kudos