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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2980 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5069 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15902 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8097 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! Esim swap

I’ve just purchased a new iphone and tried to transfer esim but had a message on iPhone dosen’t support this and to contact them I phone o2 and it was as if I was the first person to ask this question, they first wanted to disconnect my current sim a...

Mark456 by Level 1: Joiner
  • 3577 Views
  • 6 replies
  • 0 kudos

Loss of signal strength

Signal strength and response speed drops dramatically at around 18:00 every weekday. Subsequently, devices (SKY GLASS - TV streaming) are pausing mid-stream and we are getting frustrated as this happens every single evening

Resolved! Gifts

I selected amazon prime as the gift on my new account it is not working 

Donbuz by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Problems receiving text messages

Hi all,My phone (an Oppo Find X3 Pro) recently upgraded to Android 12 and all (asides from an irritating Bluetooth issue) was fine, but today it done a smaller update and ever since then, I've not been able to receive SMS messages. I've done some dig...

Resolved! Apple Watch series 8

I have just received a new Apple Watch series 8 and won’t turn on and won’t charge tried all the tips and still dead any sugestions

Hird by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Resolved! Fail payment

I paid with the card and came out a mistake, but the money was written off. Also tried with the second and there was a mistake, but the money was written off. What to do?

Islam by Level 1: Joiner
  • 337 Views
  • 3 replies
  • 0 kudos

Resolved! O2Recycle

Hi All, Anyone used an enhanced recycle and able to shed light on this? I am trying to put through my recycle online for the enhanced £250 for Fold 4. When I enter the Connection Ref from the receipt like the guy in store said it tells me its invalid...

Pictures

My new phone won't send pictures,contacted support,they removed a spend cap on my account and said it will now work but still not.

Jay957 by Level 1: Joiner
  • 273 Views
  • 2 replies
  • 0 kudos

SMS Delivery - I don't get SMS, then I do, many many times...

Hey, Moto edge20 lite, uptodate and running android 12Chat features turned on.... So, someone send me a text I might get it,or I might not... and then if i do , it will be repeated, and repeated and repeated. Could be a friend or worse style a 2fa fo...

Steveduk by Level 1: Joiner
  • 860 Views
  • 8 replies
  • 0 kudos

Resolved! No mobile signal

Since early this morning I have had no o2 mobile signal, and I am unable to make or receive calls. Please help!

Jillms by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos