O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Watch/phone

Hi, my phone contract is up and I’m looking to swap tariff to another provider however I still have an iwatch and that tariff is with o2. If I change phone provider will my watch still connect to my phone even though they will be different tariff pro...

Lewis0987 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Free Laptop Not arrived with phone

Hi, I recently upgraded to the Samsung S21 5g and selected the promotion to receive the free samsung chromebook with the package i chose. My phone has been delivered but there is no sign of the chromebook.Can you please advise?

Gillian2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! anyone know how you contact o2

how do you contact o2? going to cancel my contract if i can speak to someone

202 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cant get through to 02 customers services

Everytime i call 02 it tells me i could be waiting more than 15 mins then cuts me off i need to speak with someone urgent i dont mind waiting on hold but to get cut off without the choice is shocking

Stuart7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone on contract.

Hi there.Just wondering how much longer is it going to take for me to have my phone delivered? It's been over 2 weeks now and I'm now starting to panic. Also, I'd like to know why my first bill has come out and the airtime bill is higher then what wa...

Emma49 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Reduce bills

Good morning, Please could somebody look into my account, I seem to have a lot of o2 bills going out and don't know what they are all for. Thanks, Jemma

Jemma6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Late payment

Hi i cant pay my son phone bill untill the 30th its due tomorrow 

Claire441 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! My phone number has changed

Hi,I switched from Virgin to O2 yesterday and I told them that I wanted to keep my original number. However my number is different and I really need it to stay the same. Can you help please.

J-Lo44 by Level 1: Joiner
  • 3 replies
  • 0 kudos