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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2877 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! My O2 app is not working

I created O2 account few days ago. Then I downloaded and installed O2 app for an advertisement. Then I tried several times to login. I couldn’t logged in. And I got this pop up message. “Oops. My 02 isn't available to you yet.If you're new to 02, it ...

Ayesh by Level 1: Joiner
  • 6554 Views
  • 14 replies
  • 0 kudos

Cannot log into account

I cannot log into my account.This account i am using now is an old one with no services.My services are on another account but I cannot access it.I have been on hold on the phone for over and hour and gave up.

Ed11111 by Level 1: Joiner
  • 340 Views
  • 7 replies
  • 0 kudos

Resolved! I have been trying to pay my overdue bill for 2 weeks

I cannot log onto my o2 as my number has been disconnected and I have called 7/8 times now either being on (automated) hold then cut off or terminating the call after being on hold over an hour (i have a video screen grab as evidence) and on the one ...

NS27 by Level 1: Joiner
  • 305 Views
  • 5 replies
  • 0 kudos

Resolved! eSIM Swap while abroad?

TLDR: I'm back home in the US and have bought an iPhone 14 Pro. I swapped to an O2 eSIM before I flew to the US and thought I'd just be able to transfer this to the new iPhone. Alas - over a week has gone by and I still haven't managed to do this aft...

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KelvinS by Level 2: Apprentice
  • 6046 Views
  • 31 replies
  • 0 kudos

Signal problems - new to o2

Hello, I joined o2 in January this year with a good deal and on the premise that both my indoor and outdoor 4g connection proved to be strong at home per the signal checker. It was second to Vodafone who I switched from as o2 had a better deal. Since...

beck28 by Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos

Network coverage

I have had no service for 3 days now, I understand they are performing essential works in my area but I use my phone for work. Will I get a reduction on my airtime bill for this.

Kelly38- by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

iPad unlock

I’ve just got an o2 sim for my iPad. It will not take the sim. It’s says, sim not supported. The iPad network is o2. I need o2 go unlock it

Jon101 by Level 1: Joiner
  • 285 Views
  • 6 replies
  • 0 kudos