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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2974 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15888 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8084 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7466 Views
  • 6 replies
  • 0 kudos

Extend ring time

Hi. Samsung S22+. I have tried the suggestions previously i.e. turn off voicemail and dial **61*901*11*…# to extend my ring time but it doesn’t work. The MMI code starts but fails. Any further ideas please

Irene13 by Level 1: Joiner
  • 2388 Views
  • 19 replies
  • 0 kudos

Resolved! No caller ID (incoming calls)

I have been experiencing a problem for about 7 weeks now. All incoming calls to my phone display either "No Caller ID" or "Unknown Caller". A visit to the O2 shop has confirmed that it is an O2 issue. Front end support are more than helpful and raise...

WillieH by Level 1: Joiner
  • 1085 Views
  • 2 replies
  • 0 kudos

Resolved! Poor signal!

getting a poor signal at home address a repeatedly missing txt messages

CL2 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Resolved! Login using my email as username

I can login to myO2 using my email address rather than the one allocated to me but it says nothing associated with it. Can my contract be associated with this login please

EleanorG by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Apple Watch issues

Hi,Has anyone had any luck with resolving data issues for Apple Watch? I've seen on previous conversations that this is an issue O2 have been aware of for a year, but they've still not resolved it. I bought a new Apple Watch Ultra with cellular from ...

adg461 by Level 1: Joiner
  • 811 Views
  • 6 replies
  • 0 kudos

Resolved! Apple

Hi, can we still get 6 months free iTunes if we buy pro2 iPods (2nd generation) from o2

Bongo1 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Charges

I'm going abroad in April, what will my charges be?

Ce05 by Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch problem

Purchased an Apple Watch and airtime plan, have paired watch to phone but unable to access mobile data, therefore watch can’t be used. Was told to take it to shop but shop say they can’t help. Wasting lots of time and money on parking to resolve this...

Flash by Level 1: Joiner
  • 286 Views
  • 3 replies
  • 0 kudos

Resolved! Accessing my account

I am unable to access My02. I keep getting a default message saying that as I am new to 02 I am not able to get access yet. I have been a 02 customer for years! How can this be rectified because at the moment I cannot see my bills or any other accoun...

Hillwest by Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos