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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2979 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5068 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15899 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8096 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! Extending ring time

I want to increase the ring time before my phone goes to voicemail how ?

Jimd by Level 1: Joiner
  • 761 Views
  • 3 replies
  • 0 kudos

Phone calls not being received

hi there my incoming phone calls show straight away as missed calls rather than giving me the opportunity to answer them. This has been happening for weeks..any idea why?

Nats1 by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

sim is not being registered in Teltonika GSM router

Hi, I have installed a sim in a Teltonika router (we normally have no issues and the sims are recognized quite quickly). However, on this occasion, It has been installed on Friday morning and has been on all weekend and is still showing as 'Unregiste...

Deslasus by Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Resolved! Can't make calls on new iphone 14 and sim

hi,existing O2 customer, i've today received my new phone and sim and gone through all of the set up procedures to move across from my old phone. Everything on the new phone works other than the ability to make or receive calls. It;s showing no signa...

cjm2011 by Level 1: Joiner
  • 901 Views
  • 2 replies
  • 0 kudos

Resolved! New sim not receiving calls/texts

Just upgraded to S23 plus. Decided to keep my old S10 and received a new sim/number to use for work only. Since swapping for new sim I cannot receive calls/texts on my S10 in one area, my work!! My S23+ works fineIt just doesn't make sense, I have ch...

Jooz by Level 1: Joiner
  • 2163 Views
  • 3 replies
  • 0 kudos

Poor Internet signal

I have noticed over recent months that the signal quality in my area has been getting worse. However the last couple of weeks it has been a joke! My phone shows it has 4G but I can’t use any apps or get on the internet! Unless I am connected to wifi ...

JoF1984 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Unable to get data on Apple Watch

 So, I have had a very bad start with o2 and for some reason have chosen to see it through although I feel I may be at my wits end! Apologies for the long post but no one at customer service seems to be listening to me or giving me any confidence to ...

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Data roaming

Why wont my data work abroad on pay as you go 

DR4 by Level 1: Joiner
  • 306 Views
  • 2 replies
  • 0 kudos