O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4940 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 802 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1341 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1562 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1297 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5597 Views
  • 122 replies
  • 5 kudos

i ordered an ipad

i ordered an ipad mini got an email confirmation it was out of stock but i can’t see it on my o2,

kristeen by Level 1: Joiner
  • 165 Views
  • 3 replies
  • 0 kudos

Apple Watch

I want to buy an Apple Watch through my number but gift it on arrival , will purchasing it with my number effect this ?

transfer contact details

How do I transfer details of my contacts onto a new Galaxy A21s from my old Galaxy mini 4?

BillM by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

Change of ownership

I’ve been trying to change the ownership of accounts as my previous contract was in my dads name so I set up a sim only contract in my name and transferred the old mobile number into the new contract but now my phone number has been completely cut of...

Pk2065 by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

Xperia xa1

I am unable to send or receive text on ky sony xperia xa1

Sian2 by Level 1: Joiner
  • 196 Views
  • 5 replies
  • 0 kudos

Previous call records

Can anyone tell me how to get details of calls made to a number in the last 8 months? I have a complaint with an ombudsman and need details of all the occasions I’ve called a company (not o2) on a particular number. I can’t find specifics for calls t...

JTUK1 by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking 02 Phone

HiJust today I bought a s7 edge of somebody which is locked to 02. I was under the impression it would be a straight forward procedure to unlock it to all networks but nu-uh. 02 are telling me they need the previous owner to contact them to unlock it...

Gazereth by Level 1: Joiner
  • 265 Views
  • 7 replies
  • 0 kudos