Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
I need a contact number to phone and sort this out thanks
I have upgraded and supposed to have Disney plus added free for 6 months but it won’t add as an extra I have been on hold to customer service for 1 hour who then puts the phone down saying they don’t understand me !!
I bought my sim contract with my PAC code from EE which is supposed to transfer my number. The number is different so it hasn't worked - what do I do?
Hi, I took 02 up on the offer of 6 months free Disney extra plus but the link to activate it isn't working and tel number 202 is a complete joke tried for 2 days now can't get to speak to anyone, any ideas?
I’ve been on 02 for nearly 1 year but every time I go to log in to the my 02 app it won’t let me in it says if your new to 02 wait 48 hours
Hi. I keep on getting texts from O2UK which doesn't accept replies. It is a service status message and I never subscribed to these. They are definitely legit as the sender doesn't support replies. The issue is there is no option to stop these or opt ...
Why can’t I text to premium numbers it comes straight back as not sent
Have received a message on my device saying 4g calls have been turned off. Why? I’m a doctor and need to be able to receive and make calls anywhere
My phone was disconnected I’ve paid my bill and 13 hours later I’m still not connected! Why?
My add on extra is keep coming up as error? I only have limited days to activate but i am unable to do so? Can someone look into this!
