O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Disney

I have upgraded and supposed to have Disney plus added free for 6 months but it won’t add as an extra I have been on hold to customer service for 1 hour who then puts the phone down saying they don’t understand me !!

SHazbag by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! PAC

I bought my sim contract with my PAC code from EE which is supposed to transfer my number. The number is different so it hasn't worked - what do I do?

Resolved! Disney extra offer activation link not working

Hi, I took 02 up on the offer of 6 months free Disney extra plus but the link to activate it isn't working and tel number 202 is a complete joke tried for 2 days now can't get to speak to anyone, any ideas?

Carms1234 by Level 1: Joiner
  • 1 replies
  • 1 kudos

Resolved! Help

I’ve been on 02 for nearly 1 year but every time I go to log in to the my 02 app it won’t let me in it says if your new to 02 wait 48 hours

Luke18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cannot unsubscribe from Network Update texts

Hi. I keep on getting texts from O2UK which doesn't accept replies. It is a service status message and I never subscribed to these. They are definitely legit as the sender doesn't support replies. The issue is there is no option to stop these or opt ...

Jeans1979 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Premium text

Why can’t I text to premium numbers it comes straight back as not sent 

Cush77 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 4g calls turned off

Have received a message on my device saying 4g calls have been turned off. Why? I’m a doctor and need to be able to receive and make calls anywhere

TraceyJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Reconnect my phone

My phone was disconnected I’ve paid my bill and 13 hours later I’m still not connected! Why?

Molly98 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Add on extras not working

My add on extra is keep coming up as error? I only have limited days to activate but i am unable to do so? Can someone look into this!

Hannah20 by Level 1: Joiner
  • 1 replies
  • 0 kudos