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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Resolved! Adult Content Bar preventing my access to a lot of websites

Please can you advise how to remove my adult content restrictions there are a number of sites I can not access including chat facilities I need for my job. I would prefer to talk to somone directly but I keep getting redirected to this page !

Unable to log in.

Hello, I am unable to log in to my account and it is saying I do not have any devices or services on my account.

Skye3 by Level 1: Joiner
  • 183 Views
  • 2 replies
  • 0 kudos

Unknown caller ID

I appreciate that there have been a lot of other posts, but I remain stuck. I've gone through O2 support, had the CLI presentation facility bolt on added and had a network reset on my phone - still doesn't work. Any suggestions or do I just leave O2 ...

Stupified by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

I have been told I need an sim as I have a new phone which will be emailed to me. But now I have no signal on my phone at all and I need this for my business

App no access

I can't get into my o2 it kicked me out after 5 years now saying not avaliable in my country can't see my account and only getting virtual ass. Can't get live chat without app.this needs sorted uk I'm in never had problems before I checked if my phon...

New iphone not picking up the O2 network

New iphone 15 pro is not picking up the O2 network & not allowing me to make calls so I can't call them for help. When I go the the PHYSICAL SIM section it is saying that the Network is not available? But the Network provider is listed as O2 58.0? Ho...

Lisa_P by Level 1: Joiner
  • 327 Views
  • 7 replies
  • 0 kudos