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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2878 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5035 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15749 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Boostbox

I have an old Boostbox connected to my router. I suspect it has been there for years. I recently upgraded to Fibre Optic (including upgrading my router) and BT has transferred me to VOIP, cancelling my landline.What, if any, function is this old Boos...

BrendanJM by Level 1: Joiner
  • 149 Views
  • 2 replies
  • 0 kudos

Sms

HelloDuring x-mas time you02 cut off my Bolt on with out my permission, that's why I couldn't get and send x-mas greetings.I received "Sorry"from you,O2,and Bolt on was returning. But with the Bolt on you cut my All SMS which I can neither receive no...

123latvia by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Adult Content Bar preventing my access to a lot of websites

Please can you advise how to remove my adult content restrictions there are a number of sites I can not access including chat facilities I need for my job. I would prefer to talk to somone directly but I keep getting redirected to this page !

Unable to log in.

Hello, I am unable to log in to my account and it is saying I do not have any devices or services on my account.

Skye3 by Level 1: Joiner
  • 183 Views
  • 2 replies
  • 0 kudos

Unknown caller ID

I appreciate that there have been a lot of other posts, but I remain stuck. I've gone through O2 support, had the CLI presentation facility bolt on added and had a network reset on my phone - still doesn't work. Any suggestions or do I just leave O2 ...

Stupified by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

I have been told I need an sim as I have a new phone which will be emailed to me. But now I have no signal on my phone at all and I need this for my business