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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

I watch doesn’t work

I can't connect the watch to the O2 data and phone calls plan error 14

Josias by Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Billing Issue

Hello, I had a 14-day period to cancel my contract with you which I did. This morning I received an email that I have an unpaid mobile bill. Can you please help me to solve that issue

Resolved! Restoring voicemail forwarding settings

I used my androstore my call id phone to set up forwarding to voicemail for all calls before I went abroad for two weeks. On my return the phone's call setting shows call forwarding "disabled" and digging through these messages and trying MMI codes I...

45AMH by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos

O2 Referral & Mobile Phones Direct

I know, probably not the place for assistance, but trying all angles. Long story short, purchased a phone via mobile phones direct on an O2 contract, order went through ok. Next day received an email asking me to speak to O2 referrals on the phone an...

SimonH73 by Level 1: Joiner
  • 512 Views
  • 1 replies
  • 0 kudos

IP wrong location

Hi there, I’ve looked online for answers for sometime now but still don’t know why this is happening when I am using mobile data. When I set location services and precise location to on and take off hide my IP from trackers in safari settings and all...

Ncls by Level 1: Joiner
  • 961 Views
  • 6 replies
  • 0 kudos

Resolved! calls from europe

Hi i have recently went to india and my data didnt work. I thought i have an international tarif that covers most of the countries?