O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

P30 lite frozen

I have a P30 lite which has become unresponsive. It's just showing a black screen with the time in the top right. Tried soft reset and a factory reset. Any ideas anyone or is it for the bin.?

Cathal1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


How can I get in contact with an agent on the phone ?

Rammy_121 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! WiFi Calling on Samsung Note10+

Hi, So I've switched my SIMO contract from Three to O2, the PAC transfer was yesterday (2nd June) on my Samsung Note10+ (4G) purchased directly from Samsung. With my old Three sim, Wifi Calling worked immediately and I could toggle it on or off. Now ...

LeeSutton by Level 1: Joiner
  • 25 replies
  • 0 kudos

LG G7ThinQ unlock

Hi. Been trying for about 2 weeks now to get my now fully paid phone unlocked. 1st attempt was via myo2 app and I received email stating "This is not an O2 device, it will not be possible for us to provide an unlatching code." The phone is locked tho...

DavidQ by Level 1: Joiner
  • 9 replies
  • 0 kudos

My phone will not recharge

My phone will not recharge.I have tried 3 different chargers that work with other devices but the phone will not recharge.

NanGee by Level 1: Joiner
  • 2 replies
  • 0 kudos

Samsung galaxy S20 5G

Hi there I just received my brand new Samsung galaxy s20 5g that I got as an upgrade by paying off my ould device and paying for the s20 in full I got sent a new sim card with the s 20 and I have asked for a sim swap to the new sim card and the new s...

Samsung s8

samsung s8 has stopped receiving calls but all else is working any advice?

Debs84 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Visual voicemail

I changed my Sim only contract a week ago and I now cannot get visual voicemail. Are O2 not supporting it now. I prefer Visual to having to phone 901. Can you tell me how to change please

Jackie51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Telephone number

Can someone tell me why my number hasn’t switched over when I completed the form last Thursday.

Lydia2534 by Level 1: Joiner
  • 6 replies
  • 0 kudos