Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
I have a P30 lite which has become unresponsive. It's just showing a black screen with the time in the top right. Tried soft reset and a factory reset. Any ideas anyone or is it for the bin.?
How can I get in contact with an agent on the phone ?
Hi, So I've switched my SIMO contract from Three to O2, the PAC transfer was yesterday (2nd June) on my Samsung Note10+ (4G) purchased directly from Samsung. With my old Three sim, Wifi Calling worked immediately and I could toggle it on or off. Now ...
Hi. Been trying for about 2 weeks now to get my now fully paid phone unlocked. 1st attempt was via myo2 app and I received email stating "This is not an O2 device, it will not be possible for us to provide an unlatching code." The phone is locked tho...
My phone will not recharge.I have tried 3 different chargers that work with other devices but the phone will not recharge.
Hi Having returned my upgraded hand set over a week ago and have confirmation that it was delivered, does anyone know how long O2 take to process a refund? Thanks
Hi there I just received my brand new Samsung galaxy s20 5g that I got as an upgrade by paying off my ould device and paying for the s20 in full I got sent a new sim card with the s 20 and I have asked for a sim swap to the new sim card and the new s...
samsung s8 has stopped receiving calls but all else is working any advice?
I changed my Sim only contract a week ago and I now cannot get visual voicemail. Are O2 not supporting it now. I prefer Visual to having to phone 901. Can you tell me how to change please
Can someone tell me why my number hasn’t switched over when I completed the form last Thursday.
