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Forum Posts

HELP....Emergency Calls Only since Virgin/o2 Migration

Can anyone offer some advice on how to resolve this please, I know there have been various issues following the migration. We have 2 x SIM only monthly contracts previously with Virgin for many years and now o2 since June/July. Following the migratio...

m-lady by Level 1: Joiner
  • 2323 Views
  • 10 replies
  • 0 kudos

Resolved! phone transfer

Hi, we recently purchased the new phones for the kids as a present. Can the SIM be activated two weeks or more after the purchase? Is there any time limit to transfer number from the previous network?

Dee7x by Level 1: Joiner
  • 740 Views
  • 3 replies
  • 0 kudos

System update

How long is this systems update going to take? 

Connor14 by Level 1: Joiner
  • 1076 Views
  • 2 replies
  • 0 kudos

Resolved! Converting my SIM to an eSIM

Hi all,Advice would be welcome on converting my current plastic SIM into an eSIM. Is this is even possible. I was with VirginMobile and was recently transferred over to O2. I travel constantly and it would be so handy to move to an eSIM on my current...

RobP123 by Level 1: Joiner
  • 11704 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I need to get more data while I’m abroad

Hayley26 by Level 1: Joiner
  • 530 Views
  • 1 replies
  • 0 kudos

5G data speed

5g data speed at postcode ip9 1ap is no better than 4g. How can the speed be increased? Is it possible that O2 throttles the data rate, if so can the throttle be removed? Very disappointed buying 5G service, expensive Zyxel NR7101 router, which shows...

Need to talk to an agent

O2Daniel I have this same problem but I’m not in the UK Anymore, so I can’t call. Can you please help me/contact me?

Catalina by Level 1: Joiner
  • 578 Views
  • 1 replies
  • 0 kudos