Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
How long does it typically take for a click and collect order to be ready for collection
Hiya, I had a pac code issued for my old o2 phone. I’ve just wiped that phone before making a note of it - is there any way of me getting a new one? I do t have access to ‘my o2’ either unfortunately…
How I can I check which sim I swapped to? Worried it’s a simple typo mistake
Hi everyone Hopfully youve had a good xmas, Right ive changed over to o2 on the 21st of December and I still am unaware as to why my number has not been ported and why I have to ask the community rather than actual o2 staff that three had over a onli...
i have no signal anywhere i did get a new sim card from 02 shop and waited 24 hours and still still no different tried in a different phone and works fine it seems to be the new phone i got when i sent off mine of to be replaced
Hi my internet is not working at all I have no 3G 4G or 5G showing at the top of the screen and am unable to connect to the internet unless on WiFi but my payment went out this morning?
Hi , i just have money in pending from last Thursday , 90£ And they are not returned yet , i tried to buy something but Did not go trough , And I can t have may money back , it a about a week now , when this will be fixed ?
Is there anyway to claim early? I want to claim extra credit as I have over £30 saved from last quarter but it’s saying I have to wait until jan 4th to get it
Hi all, I have just taken out an o2 contract for my son and during the sign up process I inputted that I wanted to keep his old number and I provided the PAC code. The paperwork I have received from o2 has his old number listed (the one he wants to k...
How do I stop o2 sending order updates regarding an upgrade to my sons phone? It’s for his birthday and I’m the account holder - it’s ruining the surprise
