O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Click and Collect

How long does it typically take for a click and collect order to be ready for collection

Sarah1010 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC code

Hiya, I had a pac code issued for my old o2 phone. I’ve just wiped that phone before making a note of it - is there any way of me getting a new one? I do t have access to ‘my o2’ either unfortunately…

Norm3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! how long does it take to port my number across?

Hi everyone Hopfully youve had a good xmas, Right ive changed over to o2 on the 21st of December and I still am unaware as to why my number has not been ported and why I have to ask the community rather than actual o2 staff that three had over a onli...

John30 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! no signal anywhere

i have no signal anywhere i did get a new sim card from 02 shop and waited 24 hours and still still no different tried in a different phone and works fine it seems to be the new phone i got when i sent off mine of to be replaced

sam27 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi my internet is not working at all I have no 3G 4G or 5G showing at the top of the screen and am unable to connect to the internet unless on WiFi but my payment went out this morning?

Luke4834 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Money in pending

Hi , i just have money in pending from last Thursday , 90£ And they are not returned yet , i tried to buy something but Did not go trough , And I can t have may money back , it a about a week now , when this will be fixed ?

Resolved! 02 rewards early claim

Is there anyway to claim early? I want to claim extra credit as I have over £30 saved from last quarter but it’s saying I have to wait until jan 4th to get it

Beth93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Waiting for number port

Hi all, I have just taken out an o2 contract for my son and during the sign up process I inputted that I wanted to keep his old number and I provided the PAC code. The paperwork I have received from o2 has his old number listed (the one he wants to k...

TCphone by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New order alerts

How do I stop o2 sending order updates regarding an upgrade to my sons phone? It’s for his birthday and I’m the account holder - it’s ruining the surprise