O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Transferring number

Hi I have recently joined O2 and today is the day that my old number is being transferred to my new O2 mobile. I have been without signal for over three hours now, with the new handset saying "SIM not provisioned for voice". Likewise, the old handset...

DJM by Level 1: Joiner
  • 5 replies
  • 0 kudos

verification issue

I am not receiving any verification codes to finish the set up , on my mobile.

dave44 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Missing text messages

Switched phone on this morning and all past text messages have disappeared even though my settings state keep forever. How do I get them back.

Angie06 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Problem with my voicemail for last 6 years but I now need it. Cant be set up properly as no one can leave a message. Cant find any online help

PaulP77 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Biometrics

hi, Since the last update to my o2 app,I have lost the option to login using biometrics I have to keep putting pin in. In settings there's no biometric option available anymore ?!

Tally_D by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Upgrade question on number and profile

Hi thereI'm looking to upgrade to a Note10+ but have always relied on the shop staff to get me on my way. Two questions please:1. Will my number automatically transfer or do I need to do anything?2. How do I move my profile (apps etc) from my current...

AlC by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Headphone warranty

Got my iphone 11 in january, yesterday unplugging my headphones the lighting port came away from the actual headphones, are the headphones covered by the 1 year warranty and how do i fo about getting them replaced?

James83 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cast symble

Why dose the cast symble appear at odd times when I don't turn it on?

Pea by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! sim

HI my phone was lost or stolen and i have recieved a new sim with the same number but it sayd emergency calls only do i need o2 to activate it

Sue5 by Level 1: Joiner
  • 1 replies
  • 0 kudos