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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2871 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5028 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15741 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8036 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7422 Views
  • 6 replies
  • 0 kudos

Resolved! Oppo n2 flip

HiHow do I set edge lighting on oppo n2 flip 

Sukhi1967 by Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos

Unable to Use O2 Mobile data

Hello,I am currently travelling in Europe. My roaming is on in my mobile device (android device) and I have enough data as well in my package. But I am unable to use my mobile data after coming here. Could you please let me know how can use my Mobil ...

FAhmed by Level 1: Joiner
  • 382 Views
  • 4 replies
  • 0 kudos

Not receiving calls or texts

I cannot receive calls or text messages. I am able to make calls. I have tried restoring the phone, network settings, had a new sim, but nothing helped.I have been using the same phone and been with O2 for the past 2 years and never had a problem unt...

Faw1991 by Level 1: Joiner
  • 626 Views
  • 7 replies
  • 0 kudos

Galaxy watch 5

Hi..where do you find QR CODE to set up my galaxy watch 5 please 

QueenT by Level 1: Joiner
  • 548 Views
  • 4 replies
  • 0 kudos

Resolved! Voicemail

I continually get voicemail notifications but never a voicemail message. Would like to turn voicemail off

BQL by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

apps will not download

I have just swapped my samsung galaxy to an iphone I've changed the sim over but I can't download my apps such as whattsap and tui. Please help

Simi by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Resolved! Can't log in into my account

Hello,I can't log in into my account. It states my account associated with another number which I do not have.

Roman1 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

Hi I just received my new Apple Watch SE and I went to set it up and found I wasn’t given a SIM card, even though I’m paying for unlimited data. I don’t want the extra charge if I can’t use the data or make calls

logan15 by Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Resolved! I do not need 2 mobile number accounts

hello, my latest bill says that I have 2 numbers. NOOO I only have one number which is [personal details removed] Please can you just record this number as this is the correct one and erase the other one please ? Itmay create confusion later on so be...

laurie4 by Level 1: Joiner
  • 306 Views
  • 2 replies
  • 0 kudos