O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

No connection

Hi i just recently moved to o2 from another network.And hust from the start I have no connection and no wifi. There is just no network connection anytime.When I choose the o2 network it just says the sim does not support this.Please help!

Dmitry by Level 1: Joiner
  • 2 replies
  • 0 kudos

sony xpera 10 11

ive just got an sony xp 10 2 and it going funny cant use it its just telling me what button im touching should i throw it out the window

Resolved! Upgrade to iPhone 11

Upgradeing an LG G3 to an iPhone 11. How to I get my android messages, photos, etc onto the iPhone?

GBDT by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelling contract

I want to end my o2 contract but I’m not sure how to??

Mercedes by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Problem with bill

I received a text to say you had issues with my bill. Apparently you can't authorise it and to update details or my contract is cancelled please can you confirm if there is any problem with it.

Sooz84 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! cannot open my apps

i cannot open any of my apps on my phone it app info close app send feedback

tina11 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! New phone

I received a new phone weeks ago but never set it up properly until yesterday, I can’t get internet or calls

SW55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How to remove unused phone from my account

How do I remove a phone that is no longer used from my account? I have followed the links online and it just keeps taking me around in circles. I never actually get anywhere

Dawn2823 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordnance Survey app

I was having some issues with the OS maps app, so stopped the app, cleared cache and data and uninstalled it. I can now reinstall the app, but it won't open. I'm using a Sony Xperia 5ii running Android 11. Is there anything I should try as well as mo...